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Downtime announcement?
03-29-2004, 10:01 AM
Post: #1
Downtime announcement?
For at least the past 5 hours, all of my domains/webmail/email have either been completely inaccessable (failed connection), or available for no more than 30-60 seconds at a time. Dreamhost.com and the web panel are accessable intermittently. I've checked with other folks who use Dreamhost, and they are all having the same problem -- much like problems that occured earlier this month.

I don't even see the point in submitting a support request, considering the problem appears to be widespread and there is no way that Dreamhost doesn't already know what's going on.

And yet, no announcement to be found!

What is going on here? Is this what we can expect to keep happening over and over again these days? I used to be so happy with Dreamhost, but over the past year I've become increasingly disappointed with the level of service. The amount of downtime (regardless of whether or not it's recorded accurately in the system status log) has become inacceptable. I love the services that Dreamhost offers, but without the support, communication, and uptime, those benefits lose an awful lot of lustre.

(Meanwhile, I am continually trying to post this and being met with connection failure messages...I'll just keep trying...)
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03-29-2004, 10:33 AM
Post: #2
Downtime announcement?
I agree with you - and it always seems to be in the morning for us eastern time folks. I have about 40 domains (not sure exactly how much), and they are all down, email, everything, with no end in sight.

I don't _want_ to leave Dreamhost, but they're making it really hard to stay.
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03-29-2004, 11:10 AM
Post: #3
Downtime announcement?
My sites seem to be back up and responding nicely after a few hours of downtime (which I note is not reflected in the server stats on the panel). A quick announcement explaining what happened and what steps are being taken to ensure this doesn't happen again would sure be appreciated though.

Given the overwhelmingly positive experience I have had with Dreamhost so far I am inclined to give them the benefit of the doubt and understand that sometimes things beyond their control happen. Having said that, how they handle this will go far in showing what kind of company they really are to new customers like myself.
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03-29-2004, 11:13 AM
Post: #4
Downtime announcement?
I am also becoming increasingly frustrated with DreamHost.

The past month has been largely categorized as "connection time out errors" over and over.

I'm tired of explaining to my clients why their website is down....AGAIN.

I understand there's going to be issues. But these issues are becoming repetitive. Is there ever going to be a solution to this? Is there ever going to be stable hosting?

I love "Dream"Host's features and offerings, especially at the price point...However, I'm seriously considering paying twice as much for half the features for a _reliable_ web host.

DreamHost: _Please_ get your act together and make good on this horribly inadequate service.
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03-29-2004, 11:14 AM
Post: #5
Downtime announcement?
I just came back online.

I tried to access the DH and DH forum pages and those were down, as well.

???
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03-29-2004, 11:15 AM
Post: #6
Downtime announcement?
Noticed this in the panel (Announcements):

Posted: Mar 29th, 2004 - 09:17:59 AM PST (55 mins 20 secs ago)

We are currently experiencing severe network degradation on one of our routers. Access to all
services is currently sporadic and slow. Basic diagnostics and maintenance have not improved
the situation. One of our network engineers is working on the problem at this moment. We will
have full network access restored as soon as possible.
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03-29-2004, 11:16 AM
Post: #7
Downtime announcement?
I still can't send email at all, and the stats don't show any sort of SMTP outage. I still can't get at webmail for any of my client sites either.

I've been with Dreamhost for just over 3 years now, and I've never had the problems that I've had in the past month with them. I may very well lose some big customers as a result of this poor uptime.
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03-29-2004, 11:26 AM
Post: #8
Downtime announcement?
Nice. "One of our network engineers..." Excuse me, *one* engineer is on the problem? Even if that's all the problem requires, wouldn't you think the choice of language DH chooses would be a bit more sensitive to the thousands of people who are *really* nervous about their services right now? I want to know the whole frickin' company is sensitive to the problem, not just one engineer!

First there was the too-aggressive upgrade of the databases, in my opinion. Hence, all databases and services go down. Now the ongoing catastrophic router problems. No announcements, no explanations, no backup plan for contacting customers when everything goes down. This has gotten to the point of ridiculous and it is inexcusable. DH's competitors (like pair.com) would never let this happen, and if something by chance did happen, they sure as hell would have a backup plan to deal with it.

Get your foo together, DH.
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03-29-2004, 11:26 AM
Post: #9
Downtime announcement?
The following announcement was just posted:
____________________________________

Hello DreamHost Customers,

This morning we experienced a router failure that took down our network from approximately
2am - 10am PST. The cause of the failure is unknown at this time, but it appears to be
hardware related. The backup router failed to take over the responsibilities of the failed
primary router, resulting in a network brownout. We are further investigating both of these
issues at the moment.

We are terribly sorry about this network outage and any inconvenience this may have caused
you or your business. We have already taken several steps to ensure that such an outage does
not happen again.

Our apologies once again,
Happy DreamHost Network Team!
____________________________________
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03-29-2004, 11:26 AM
Post: #10
Downtime announcement?
Hey guys

Hold onto your horses. There's obviously been a massive failiure somewhere today, either at DH HQ or even to an upstream provider. Could well be a DDOS attack or any other disaster -- so hold up. Give the technicians time to breath and to sort this out. I'm sure there will be a follow-up announcement with more details after a proper assesement has been made.

- wil
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