Current time: 04-20-2014, 09:33 PM Hello There, Guest! (LoginRegister)

Post Reply 
Worst hosting company I have ever worked with
06-23-2007, 04:15 PM
Post: #11
Worst hosting company I have ever worked with
Quote:They didn't say it was impacting anyone else
If it's hogging the CPU, then it IS affecting other users. That's why it's called shared hosting.

Quote:No you can't get *anyone* on the phone even someone to get us a better server.
And you think that seems to clash with their no phone support policy?

Quote:Do you work for DH?
I guess I must if I don't say exactly what you want to hear, right?

(Free Clue: No, I don't work there.)

You get to use the same ticket system as everyone else, unless you upgrade your plan through the panel to one that includes call-backs. Saying you want to chat on the phone doesn't change anything.

--------------------------------------------------------
Tongue Save up to $96 at Dreamhost with ALMOST97 promo code (I get $1).
Or save $97 with THEFULL97.
Visit this user's website Find all posts by this user
Quote this message in a reply
06-24-2007, 08:01 AM
Post: #12
Worst hosting company I have ever worked with
Quote:They didn't say it was impacting anyone else nor did they provide documentation as to how much CPU.
How about? http://wiki.dreamhost.com/CPU_Reduction
http://wiki.dreamhost.com/CPU_Resources_FAQ

Quote:As I said we would have fixed or paid for it to be moved to another server had we gotten the chance!
You had a chance... your site is offline, but your logs are live... you can analize them to see what was happening... also if the cpu log was active, you will know what was eating the cpu... I think we need to read some of the wiki and forum threads that talks extensive about cpu usage.

Quote:No you can't get *anyone* on the phone even someone to get us a better server.
Well in the comparison table when you sign up is stated that there is no phone support... so you got what you pay.

Quote:Yeah the ticket system works great we are now on day 5.
If you provide same info as here in the forum Im not surprised not having answers on five days...

Quote:Given how helpful everyone else has been on these boards I am surprised by your attiude and approach. Do you work for DH?
No, but I get surprised every week with people that signs up, expecting using things like vbulleting or other some intensive cpu script on a 9USD shared hosting... that offers no phone support...

And the ticket system really works, but one need to provide as much information as possible... DH in fact provides no support for 3rd party script, provides hosting... so all these info you're asking to DH, you must know on beforehand!

Regards.

---
use VICM3 for a full 97USD discount on your first year!
Visit this user's website Find all posts by this user
Quote this message in a reply
06-24-2007, 09:05 AM
Post: #13
Worst hosting company I have ever worked with
Quote:citing a script that was consuming too much CPU
What did your script actually do?

--------
si-blog | Keystone Websites
Save $97 on yearly plans with promo code SCJESSEY97
Visit this user's website Find all posts by this user
Quote this message in a reply
06-24-2007, 10:21 AM
Post: #14
Worst hosting company I have ever worked with
Again no proof and no data was provided this is just what they claimed. BTW there are lots of technologies for throttling CPU usage in a shared VM environment is there some reason you don't use them?

No I think it clashes with an emergency situation where someone's business has been impacted and quick phone call would have yielded new business for you guys, but clearly that isn't of interest

No you must because your attitude and lack of respect for your customers is clearly common at DH. Just yesterday we got another email where the tech tried to claim that DH didn't take us out of DNS they just shut off the offending service. Of course we have records that show otherwise.

We finally got someone who could help and we paid the $69 to spin up a *brand* new service which is what they told us to do. Of course that was yesterday and we are still waiting a response back on moving over to that service. I should also note we offered the solution of moving us to another service so we could troubleshoot on Tues the day they said they were going to turn it off and recieved (big surprise) no reply

You should consider the fact that a customer must be pretty desperate for help to reach out to the discussion boards in hopes someone from the company sees this and makes it a priority. Of course to recieve snide and rude comments like yours just reinforces my point the worst hosting company I have ever worked with, by far and lest you think I have no experience in this area I was part of The Little Garden the first ISP in San Francisco.
Find all posts by this user
Quote this message in a reply
06-24-2007, 10:26 AM
Post: #15
Worst hosting company I have ever worked with
What chance did we have? We got notification one day before they turned it off.

We said we will do whatever makes sense and we filed several tickets and only yesterday got someone who said here is what we can do to resolve the situation. Had someone said "all we can do is move it to a dedicated machine" we would have said okay! Lets see that is 5 minuts of phone support for a $395 sale.

We would have been happy to pay for phone support and just yesterday I paid for an entirely new service just to get this resolved. Payment isn't the issue we just need the opportunity to do so.

As I said before the script was running fun for 6 months
Find all posts by this user
Quote this message in a reply
06-24-2007, 10:43 AM
Post: #16
Worst hosting company I have ever worked with
DreamHost doesn't offer phone support - you should have been fully aware of this when you signed up. Failure to do proper research in your hosting company beforehand is not your hosting company's fault - it's yours. Don't bother to mention phone support ever again in this discussion thread, you're only disproving your other points further by doing so.

To me it sounds like you need to use a completely different hosting provider if you feel that phone support will get things resolved sooner. I suggest, instead of continuing to pay for a service that doesn't offer what you want, put some research into a company that does offer it and go with them. Your complaining here about no phone service and DreamHost's answering your request, only tells me you're an extremely impatient individual who'd be better off with a different service that caters to such needs specifically.

--------------------------
Chips N Cheese - Custom PHP installs and the like!
Visit this user's website Find all posts by this user
Quote this message in a reply
06-24-2007, 10:55 AM
Post: #17
Worst hosting company I have ever worked with
Quote:You should consider the fact that a customer must be pretty desperate for help to reach out to the discussion boards in hopes someone from the company sees this and makes it a priority. Of course to recieve snide and rude comments like yours just reinforces my point the worst hosting company I have ever worked with, by far and lest you think I have no experience in this area I was part of The Little Garden the first ISP in San Francisco.
Hey, it's important to realize that the responses here aren't from DreamHost support, but just from other customers.

I'm glad things seem to be working out better for you - and I'm glad that your site itself has gotten more popular and hope that you've been able to monetize its popularity (though that's obviously not the only benefit to popularity).

Actually, the solution you seem to be converging towards does point to a possible DreamHost suggestion: "Flag your account for auto-upgrade to dedicated hosting if excess CPU utilization is noticed". Here's an unlinked url for suggestions in the panel.
https://panel.dreamhost.com/index.cgi?tree=home.sugg

Free unique IP and $67 off with promo code FLENSFREEIP67 or use FLENS97 for $97 off. Click here for more options
Find all posts by this user
Quote this message in a reply
06-24-2007, 10:56 AM
Post: #18
Worst hosting company I have ever worked with
Quote:Again no proof and no data was provided this is just what they claimed.
They're the boss. Don't like it, start your own hosting company and show them how it's done.

Quote:some reason you don't use them?
Maybe because we're customers--not Dreamhost? This is a customer forum.

Quote:No I think it clashes with an emergency situation
Again, does it clash with a crystal clear "NO PHONE SUPPORT" policy? That's three simple words--which one is throwing you off? Let me guess... the short one in the beginning?

Quote:where someone's business has been impacted and quick phone call would have yielded new business for you guys, but clearly that isn't of interest
Your business isn't important. If it was, its existence wouldn't rely 100% on a single shared hosting account. That's common sense.

New business for me? Really? Wow, I didn't know you were going to start sending me money, based on Dreamhost's phone policy. Wow!

Quote:No you must because your attitude and lack of respect for your customers is clearly common at DH.

So if a Dreamhost tech get frustrated dealing with an idiot, then anyone on the planet that doesn't like idiots is automatically a DH employee? So THAT'S how they got to be such a huge company!

Quote:You should consider the fact that a customer must be pretty desperate for help to reach out to the discussion boards
Or you could consider the fact that communicating with them more clearly through the proper support channels would have gotten you further, faster. Or maybe the thousands of us other customers just totally luck out? Yeah, that must be it.

Quote:Of course to recieve snide and rude comments like yours just reinforces my point the worst hosting company I have ever worked with,
Unlike DH staff, we aren't getting paid to deal with idiots. If you want to say stupid stuff and not get called out for it, then stick with private support tickets. I guess "PUBLIC FORUM" is almost as complicated as "NO PHONE SUPPORT," so I can see why you're so confused.

And if you really think they're the worst company in the world, then doesn't staying here and upgrading to an even more expensive plan kinda make you a brain-dead imbecile?

Quote:and lest you think I have no experience in this area I was part of The Little Garden the first ISP in San Francisco.
As what, a janitor? All that means to me is that they appear to hire people that can barely read. Did you really think a previous job position had magical powers to remove stupidity from everything you say?

George Bush's job is a little more important than yours was. So, using your logic, every single thing he has ever said has been brilliant. Right? How about Al Gore? Another genius? I guess he really did invent the internet, considering he's had important jobs before!

I can't wait to see how brilliant your next post is. I wonder if you'll mention phone support again, which has nothing to do with anything here. The suspense is killing me!!! Smile

--------------------------------------------------------
Tongue Save up to $96 at Dreamhost with ALMOST97 promo code (I get $1).
Or save $97 with THEFULL97.
Visit this user's website Find all posts by this user
Quote this message in a reply
06-24-2007, 11:13 AM
Post: #19
Worst hosting company I have ever worked with
Quote:DreamHost doesn't offer phone support
I think it's important to note that though you can't call them, you can get them to call you:

Quote:While we do offer 24 hour technical support via e-mail, sometimes you just need to talk to a human being. We've all been there. We're happy to announce that most of our hosting plans include a varying number of monthly callbacks that you can request every time you submit a support request. Maybe you work late hours and are only home (and awake!) from 2am to 5am. Not a problem. When you request a callback, YOU tell US when we'll call, not the other way around! Please note that at this time callbacks are limited to our US customers.
This is the main reason I'd considering upgrading to a Level 3 account. Hmm. I wonder if they'd consider making it a promo-codable extra (not that I could take advantage of it ofr myself)? I bet people would consider it pretty valuable!

Free unique IP and $67 off with promo code FLENSFREEIP67 or use FLENS97 for $97 off. Click here for more options
Find all posts by this user
Quote this message in a reply
06-24-2007, 11:14 AM
Post: #20
Worst hosting company I have ever worked with
Nice now we are to calling people stupid and saying my business "isn't important" take note anyone who is considering DH this is the attitude even some customers have, wow.

On hosting it on a shared server we didn't have any idea how popular it would be now we know and we would have been willing to move it to a dedicated server to support it.

Sorry if there is some confusion I understand they don't offer phone support as a part of our package. I do have a problem with a situation where the ticket system has clearly failed i.e. we are now on day 6 and so it seems some way to talk to someone in emergency situations would be a big benefit. We did finally get a ticket yesterday where they spelled out here is what you need to do to resolve this. Why that couldn't have happened on Tues is beyond me.

I am paying for the service because I thought the quickest thing to do would be to move to a new service at DH. Clearly I was wrong.

TLG w as co-op I didn't work there it was only meant to point out I have some experience in this area which involved building and hosting sites on small and large ISPs. You claiming this is an attempt to make what I say sound brilliant is ridiculous.

Anyway I am sure you will get your wish those who want reasonable turn around on their tickets and helpful answers to their questions will go elsewhere.
Find all posts by this user
Quote this message in a reply
Post Reply 


Forum Jump: