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Looking at Dreamhost...
05-13-2007, 06:31 PM
Post: #41
Looking at Dreamhost...
rlparker,

Umm, no, you don't smell a troll. If you need to know, then techincally speaking, "about once a week" would be more accurate than "constantly", in terms of my site being inaccessible. But in terms of the reliability that one would (or should) expect from their ISP, being down once a week might as well equate to "constantly". What do you think?

You want details? Well, I signed up with Dreamhost after I began having problems with my router at home. Up until that time, I was hosting both a web server and a CVS repository to share code amongst the various developers who were working with me on a project. After I upgraded the firmware on my router, it for whatever reason decided to stop assigning my server the same IP address, even though it was configured to do so. I checked online, and found a few people having the same problem. So I weighed my options, and finally decided that I was tired of dealing with networking issues, and I'd let the "professionals" do it instead. I found Dreamhost and saw that they offered CVS repository hosting. So I registered a domain name, and signed up with them.

My first problem occurred a few weeks after I signed up. I was meeting with one of my developers, and he tried to check out our project's code from the CVS repository. Well, the repository was inaccessible. Furthermore, pings to the domain name and attempts to access the website were also unsuccessful. Needless to say, that meeting wound up being mostly a waste of time.

I contacted Dreamhost about that incident, and they told me something about a denial of service attack being apparently launched against the server on which I was hosted, from Turkey:
"It appears as if a site on your server had been under a DDOS attack,
after firewalling over 50 Turkish IPs that where part of the attack
your server seems to be back to a stable state."
Okay, fine. I accepted that it was possible for such an attack to occur coincidentally at the time I was trying to access my server. A subsequent attempt by the developer to access the code from the CVS repository was successful.

The bulk of the project I was working on wasn't to take place until later. The next phase took place, yes, after the 97 day refund period, or at least, very close to that cutoff point. I set up a Rails project and began building out the project's website. My schedule was such that I would work on a piece of the site for a few hours at a time, but usually I'd work on each piece once a week. Pretty much everytime I would try to begin working on the site, it would be down. Completely inaccesible. Sometimes I would contact Dreamhost, and the "ho-hum" response I would receive would be like this one:
"I tested your site, and it seems to be working just fine."
Yeah, great; that helped out.

The last time this happened, it was just one too many times, and I decided that contacting customer support alone (which I dutifully did, anyway) wasn't fixing the problem. So I thought I would express my opinions on this board. It could be completely coincidental, but this time around, support actually seems to be trying to rectify the problem this time.

At any rate, rlparker, I'm curious as to why you have a problem with someone voicing disappointment with a server that they are receiving. Do you work for Dreamhost and simply dislike any negative feedback? Do you not believe that a paying customer should have the right to voice disappointment? Or do your expectations with an ISP simply differ widly from mine?
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05-13-2007, 07:04 PM
Post: #42
Looking at Dreamhost...
That was a lot of typing, considering you didn't say much.

Short version:

I can't configure my own router, but I'm qualified to narrow problems down to Dreamhost's network.

I say constantly when I mean once a week.

I also refer to Dreamhost as "my ISP."


Smart.

Couldn't reach my site once because of a DDoS attack.

That's life. It happens with all hosts.

I couldn't reach my site, but support said it was fine.

That might mean more with tracert results. Do you think they were just lying to you because they were bored?

You sound more like someone with a crappy ISP (that's not Dreamhost) that's trying to blame Dreamhost (web host).

You also seem to be saying you've never had a hosting account before DH, which means you have nothing to compare it to.

I think you'll find that a lot of the people that are happy here, have a much better grasp of how things work, and base their opinions on real experience and having dealt with multiple hosts.

--------------------------------------------------------
Tongue Save up to $96 at Dreamhost with ALMOST97 promo code (I get $1).
Or save $97 with THEFULL97.
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05-13-2007, 07:18 PM
Post: #43
Looking at Dreamhost...
I believe rlparker just mirrors many of our sentiments (and past observations) on "new" forum users who have only really ever posted to complain, and seemingly to the degree of what one would normally consider a "troll" - hence it's questioning your post, as did I also question it.

However, I'll certainly agree that DreamHost has been having a greater amount of issues lately than it seems to have had in the past.
On my server specifically, minus the the last couple weeks of fileserver issues (slow NFS = dead site) which are just bound to happen on any shared host from time to time, I've found there to be a Perl "lock" manager issue on it which has been plaguing my site with downtime for probably a while longer than I'd originally noticed. However, my contact in support the first time I mentioned I *thought* it might be a Perl issue, was very helpful in resolving the issue expediently and I can now forward such repeat issues over to them in the future. Mind you this is with my own custom PHP install, and so I've taken measures to ensure that my entire site (specifically the forums) doesn't use perl, and only the specific module I require it for does now instead.

Anyways, in that regard I'm personally quite happy thus far with support. As with any shared (or most), working *with* support to resolve an issue is a must. If you expected things to just run smoothly, then you shouldn't have chosen a shared host for your projects. I'm unaware of any shared host that doesn't have occasional problems.

If anything, and you can afford it, I'd recommend going with a VPS. Managed or unmanaged (cheaper), they typically provide *far* superior service in regards to stability/uptime.

Anyways, hopefully they resolve the issues with your server. That doesn't sound like too much fun at all, and I strongly encourage you to work with support on it as much as possible before giving up! If your contact in support doesn't help you whatsoever (ie. in your example: "works for me!") and they don't give you any ideas/suggestions as to what it might be, then give them a bad rating in the link provided in each email you receive from them. From what several employees have stated in the past, their support rating system is highly used by DH to gauge an employee's err.. "usefulness".

Chips N Cheese - Custom PHP installs and the like!
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05-13-2007, 07:53 PM
Post: #44
Looking at Dreamhost...
Well, I am *glad* that your post is not just a "troll" expressing his/her frustrations. Wink
Quote:But in terms of the reliability that one would (or should) expect from their ISP, being down once a week might as well equate to "constantly". What do you think?
I think there is a *huge* difference, *particularly* for an "ISP" (or a web hosting service, which is a very different beast than an ISP, as that term is typically used), between being "down" *about* "once a week" and being "down constantly". In the one instance, even though there could be other connectivity issues that prevented you from "reaching your stuff" besides a DH problem, you are talking about an "inconvenient" circumstance that is infrequent and may be short lived, and in the other, you are describing a situation where it is always unreachable. These are very different things.
Quote:You want details?... (edit out he was having router problems so decided to use a hosting service instead of rolling his own - has a flaky and misbehaving router...hmmmm)...My first problem occurred a few weeks after I signed up.... "It appears as if a site on your server had been under a DDOS attack...A subsequent attempt by the developer to access the code from the CVS repository was successful.
Okay, I see. After a few weeks, the server you were hosted on suffered a DDOS attack. DH dealt with it (so you wouldn't have to). Such is the nature of shared hosting. This happens all the time, and no hosting service is immune to such things. Sad
Quote:The next phase took place, yes, after the 97 day refund period, or at least, very close to that cutoff point. I set up a Rails project ... I'd work on each piece once a week. Pretty much everytime I would try to begin working on the site, it would be down. Completely inaccesible. Sometimes I would contact Dreamhost...
And they couldn't find a problem with your site. That sounds very much like something more likely related to your rails development, other "site specific" issue, or your ISP (or your router) than it does the web hosting company's connectivity.
Quote:So I thought I would express my opinions on this board. It could be completely coincidental, but this time around, support actually seems to be trying to rectify the problem this time.
...At any rate, it happened one time too many, and you went into rant mode looking for extra attention...I got it! Wink Communication skills do not appear to be one of your strongest assets. I've *never* had to resort to exaggerated claims of downtime in order to get tech support to research issues I may be having, but obviously YMMV.
Quote:At any rate, rlparker, I'm curious as to why you have a problem with someone voicing disappointment with a server that they are receiving.
Actually, dtb, I'm curious as to why you choose to characterize my posts that way. I have *no* problem whatsoever with someone expressing their "disappointment" when something is not working out for them, and I have done so myself on several occasions on these forums. That said, there is a way to express that disappointment that is equitable and fair-minded, and that is the way the professionals communicate their dissatisfaction. Characterizing your frustration with 2 instances of downtime in approximately the first 3 months as "constantly down", is neither accurate or fair minded no matter how frustrated you are; it's just so much drama. *That* kind of misleading post will often get a response from me simply because it is very often driven more by frustration than it is by facts, and I think that, particularly when one is advising others as to a course of action, *facts* are important to establish credibility (particularly for new poster to these forums).
Quote:Do you work for Dreamhost and simply dislike any negative feedback? Do you not believe that a paying customer should have the right to voice disappointment?
Well, there it is..that same tired old line from a new user who just can't believe anybody other than a DH employee would want him to back up his comments with a little hard information. DH employees (and I am *not*, nor have I ever been, a DH employee) are clearly indicated as such on these forums (in the rare event you see one here).
Quote:Or do your expectations with an ISP simply differ wildly from mine?
We certainly have different ideas as to how we deal with them if we have a problem.

I think that whether it is an ISP, a Web Hosting Provider, or my Dry-cleaner I have an expectation that they will do their best to provide the service I require...if and when they *don't*, I expect to engage them in discussion to solve the problem, and I'll do that in a professional manner. When a given problem turns out to be more difficult to solve than I would like it to be, I either decide to continue the dialog in hopes of resolving the issue, or that it is not worth my time and effort to continue to work toward fixing it, and I'll take my business elsewhere. I do that *without* going onto a public forum and posting *exaggerated* claims of "how badly I was served"..and I would never do that as a "cry for attention" if my communications skills had otherwise failed me.

We may, or may not, have similar expectations as to what reasonable service for any given price might be but we *clearly* have *wildly different* attitudes on how to best resolve problems when doing business with others. Wink

So at the end of the day, it looks as though you are either gonna have to change hosts or hang around and deal with the tech support people after all...whatever you decide to do, I wish you the best of luck with it all.

--rlparker
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05-13-2007, 08:27 PM
Post: #45
Looking at Dreamhost...
"I can't configure my own router, but I'm qualified to narrow problems down to Dreamhost's network."

Go back and re-read my post. I said neither.

"I say constantly when I mean once a week."
..."I also refer to Dreamhost as "my ISP.""
Fine, 'hosting provider'. Yeah, you're right then... I must have been imagining my site outages because of incorrect terminology!

"That's life. It happens with all hosts."

And if that was the end of it, well, that would've been the end of it.

"Do you think they were just lying to you because they were bored?"

No. I do, however, know that once I made a fuss, they switched me to another (apparently) more reliable server. Could be a coincidence, I fully agree. But it would've been great for this to have been done sooner.

"You also seem to be saying you've never had a hosting account before DH, which means you have nothing to compare it to."
Nice assumption, but that's not the case at all. I've been with numerous hosting providers, and continue to be with Verio (I've actually used them since 1996 when they were Best Internet, later bought by Verio) as my main hosting provider.

And as I've mentioned before, I'd maintained my own server quite happily for years. When I had static IP address through Qwest, it was cake. In general, the only time my server was down was when the power was out at my house. Running it without static IPs had been tougher, but doable with a dynamic IP service. It was only when my router stopped reliably assigning a dedicated IP address to my server that I was no longer able to. I decided that rather than dealing with router issues, which is not something I enjoy, I'd go with a hosting service.

"I think you'll find that a lot of the people that are happy here,"
That's great, really. But it has no bearing on my experience with DH. I'm certainly not going to poll the current users of the service as to how good their experience has been before I post the problems I've had. Please also note the desription of this particular forum: "A forum for potential DreamHost customers to ask current customers about their likes, dislikes, and general impressions with the service."

" have a much better grasp of how things work,"
Phht. Yeah, I'm just an idiot, that's it. Look, I have an understanding of how things work. But my forte is in developing software, not running servers. If I had a complete understanding of running a server and keeping it online... well, I wouldn't be using a hosting service.

"and base their opinions on real experience and having dealt with multiple hosts"
As I've done.
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05-13-2007, 08:29 PM
Post: #46
Looking at Dreamhost...
Mousee,

Thanks for the response and the info. It's only been a few days, but their switching me to a new server seems to have provided not only better reliability (in that I haven't yet unseccessfully tried to access either my site or CVS repository) but there is a very noticable performance improvement.
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05-14-2007, 07:58 AM
Post: #47
Looking at Dreamhost...
Yeah, I saw something like a VPS other places, but like I said, I'm a soon-to-be grad of college. I don't have enough money to pay for all of that otherwise. >_<;

I'm definately very psyched about Dreamhost, overall.

So, would I be able to sign up for the Level 3 (Code Monster) plan for just $22.00 for the first year? I'm also trying to figure out the best way for me to pay as well. The setup I used before (4-time a year payment plan) worked very well for me, as it split it up into manageable segments for me to handle. There's nothing like that here, I guess?

And...if Code Monster turns out to be too expensive, I'll probably just go with the Level 1 plan then. ^-^
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