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03-14-2007, 06:09 AM
Post: #1
Suspended account
My account was closed about 6 days ago. Since then I've sent 5 support requests through the control panel and I haven't received a single response.

Does anyone have any suggestions on how I can contact them? At the moment, I can't even transfer my domains because the email on my whois entry isn't working Sad
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03-14-2007, 06:16 AM
Post: #2
Suspended account
really feel sad for you.

1. try to send a "OMG EXTREMELY CRITICAL EMERGENCY" ticket via the DH web panel.

2. if yours is not level 1 plan, you should have a contract no of DH support. Try to call them

I have no more idea other than these Sad

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03-14-2007, 06:18 AM
Post: #3
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Yep, I already tried the OMG Urgent support request, but got nothing back.

Nope, I don't have any phone support.

Anyone else have any ideas?
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03-14-2007, 06:31 AM
Post: #4
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Quote:My account was closed about 6 days ago

Did DreamHost send you an email about this? What reason did they give for the suspension?

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03-14-2007, 06:38 AM
Post: #5
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Well my email isn't working ... so I don't know if they sent me something or not.

Why would the reason for suspending my account affect DH responding to support requests?
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03-14-2007, 06:58 AM
Post: #6
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Quote:Well my email isn't working ... so I don't know if they sent me something or not.

Why would the reason for suspending my account affect DH responding to support requests?
Well if your account is suspended, you are not eligible for the benefits of that account. So what kind of site did you have? Did you have any content people might interpret as not legal?

Peace,
Gene Steinberg
Co-Host, The Paracast
http://www.theparacast.com
[b]My DreamHost Promo Plan—Use the code: ROCKS[b]
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03-14-2007, 07:14 AM
Post: #7
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Quote:Well if your account is suspended, you are not eligible for the benefits of that account.
Fair enough. So how do I contact them then?

I mainly used dreamhost for email and photo galleries. I hardly think this would be illegal.
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03-14-2007, 07:28 AM
Post: #8
Suspended account
Possible reasons for suspended account:

1) Did you pay your bill?
2) Was all your content legal? (child porn, copyright infringment, etc)
3) Were you spamming?
4) Using too many resources (badly coded gallery?)
5) Any other Terms of Service violations?

..plus other possibilities, but those are the most likely. You contact them via the control panel by filing a support ticket. They will either get around to contacting you, or they will ignore you; you know the circumstances involving your account and we do not, so *you* are in a lot better position to guess which way DH will handle your support requests. Wink

--rlparker
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03-14-2007, 07:43 AM
Post: #9
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Quote:They will either get around to contacting you, or they will ignore you;
Well it looks like they're ignoring me.

Does this mean there's no way to contact them?

How can I transfer my domains, if the email address in the whois information doesn't work anymore?
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03-14-2007, 07:54 AM
Post: #10
Suspended account
Quote:Well it looks like they're ignoring me.

Does this mean there's no way to contact them?

How can I transfer my domains, if the email address in the whois information doesn't work anymore?
It would also be helpful if you answered the questions that were raised in the message before yours Smile

Peace,
Gene Steinberg
Co-Host, The Paracast
http://www.theparacast.com
[b]My DreamHost Promo Plan—Use the code: ROCKS[b]
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