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Anyone else notice sites going down?
09-08-2006, 06:40 PM
Post: #31
Anyone else notice sites going down?
Funny, I never come here because I usually just go directly to customer support with questions/issues. But as I am reading over these posts, I am reminded that these "issues" 1. have been going on ALL summer.. and 2. "are being worked on".. This really needs to stop. I've been with them for over 4 years and it's going down hill all around fast.
I can't even get into any of my sites today.. The web panel NEVER works with Foxfire and runs like a snail in EI.. I get a response from customer service:

"Sorry about the issues with your site. We are obviously going though
major network issues at the moment. This is the reason for a lot of the
slowness/downtime you might have seen us post about on dreamhoststaus.com
over the course of the last month or so. We are rebuilding and replacing
hardware to fix it, whatever we need to do to get you, and US, up and
running at full speed again. The experts at Cisco (the people who's
hardware we use) are confident that our scheduled network overhaul on
Monday will solve most of not all of these problems.

Usually it's just a really slow issue and you will be able to access the
site if you continue to try. I know that doesn't help much if you need
something NOW, but just wanted you to know. The problem also comes and
goes with how busy the server is and blah blah blah.

Come Tuesday, things should be MUCH better. Very sorry!"

So--- 1. I have to wait til Tuesday?????!!!! 2. "Most" of the problems will be solved???? Not acceptable.
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09-08-2006, 06:51 PM
Post: #32
Anyone else notice sites going down?
As far as I'm concerned, they should do their maintenance, upgrade, whatever it is (because they haven't really told us what the problems are, or what the solution entails) NOW.

Maybe if enough of us demand it, they might do it (unless of course they are waiting for some piece of equipment).

Would be nice to have real information (not just "Network issue") so we can better understand how deep the situation is.

Really disapointed by these latest developments.
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09-08-2006, 06:52 PM
Post: #33
Anyone else notice sites going down?
I am so tired of these problems. I'm going to check out liquidweb. Can't run my sites this way. Sorry, Dreamhost, but this sucks.

Christine
Vince-Vaughn.com
eleventwentyseven
Spidell Design
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09-08-2006, 06:56 PM
Post: #34
Anyone else notice sites going down?
Quote:As far as I'm concerned, they should do their maintenance, upgrade, whatever it is (because they haven't really told us what the problems are, or what the solution entails) NOW.
that is probably what they are doing. Or at least a little bit. I do admit, however, being down for an entire day isn't fun.

---
yerba# rm -rf /etc
yerba#
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09-08-2006, 07:01 PM
Post: #35
Anyone else notice sites going down?
Nice idea, but I'm suspecting :

1) Waiting for equipment
2) Waiting for Cisco/Other Vendor "onsite" assistance
3) "Honcho" sysadmin not available *NOW*

or any/all of the above, in any order...I can't fathom them waiting until Monday if they had *any* ability to address it *NOW*; I can only assume that they do not have that ability, which is *really* disturbing (they ought to be rolling in money to throw at this stuff given their recent growth!)

--rlparker
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09-08-2006, 07:05 PM
Post: #36
Anyone else notice sites going down?
If they are doing the upgrades Monday and they STILL don't have the equipment or everything required? Then they have more problems than just network.

You should ALWAYS have the equipment before hand do you can verify that it's even the right equipment and that it'll even turn on; let alone OS updates, etc.

When I worked as a Sys admin we always got the equipment a good 2-3 weeks before we'd even schedule the network upgrades. The scheduling is done when we know everything's in line and ready to go live.

Why are they still having problems with the status page? I thought that was hosted somewhere complete different on a completely different network. Is THAT networking having problems, too? They should be hosting the status page on a major blog like Wordpress or Blogger.

---
yerba# rm -rf /etc
yerba#
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09-08-2006, 07:09 PM
Post: #37
Anyone else notice sites going down?
Great now they've shut down the server my site is on!

Silver Blade
http://www.silverblade.co.uk

Album preview night: 23rd September, 8 PM (UK time!)
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09-08-2006, 07:14 PM
Post: #38
Anyone else notice sites going down?
2 sites down. 2 databases not connecting. No control panel. No support (because there's no CP). No mail.

Absolutely terrible service. And worse, I've only been using DH since May but I've almost come to expect at least one service to be down when I need to administer my sites.

My 97 days have passed so no refund, but unless there are some significant improvements in service I'll be switching long before my contract is up and recommending other sites to clients and friends.
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09-08-2006, 07:17 PM
Post: #39
Anyone else notice sites going down?
Good points, all! I really shouldn't be just "guessing", because I dodn't know any more about what is actually happening than any other customer.

It just makes me think they are "waiting" on something/someone, given the initial announcement of Sunday night downtime (which makes a little better sense, given traditional traffic loads and all), and now "significant" upgrade/repair/maintenance on Monday night (after another, "beginning of the week business day" of troubles).

I've got to believe they would avoid that if they could, so something be lacking, and waiting for the Monday business day to be "ready". My guess is hardware or people, but I really don't know.

--rlparker
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09-08-2006, 07:18 PM
Post: #40
Anyone else notice sites going down?
this is awful. i just switched a new client over to dreamhost assuring them they were great. whay a terrible weekend for this to happen.

DH better not eat, sleep or think about anything else until this problem is remedied. i feel sick.
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