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Mail getting bounced
01-18-2006, 09:16 AM
Post: #1
Mail getting bounced
Anybody having problems receiving email from non DH people? Most of the mail sent to us is getting bounced right now. They're getting a "Relay Access Denied" "Service Unavailable" error.
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01-18-2006, 09:28 AM
Post: #2
Mail getting bounced
People trying to send me mail are getting a bounce that says:

This is the Postfix program at host loot.dreamhost.com.

I'm sorry to have to inform you that your message could not be
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to <postmaster>

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The Postfix program

<tracy@cdnm.com>: mail for cdnm.com loops back to myself
Reporting-MTA: dns; loot.dreamhost.com
X-Postfix-Queue-ID: A14418D4F
X-Postfix-Sender: rfc822; btaylor@taylorimages.com
Arrival-Date: Wed, 18 Jan 2006 07:16:03 -0800 (PST)

Final-Recipient: rfc822; tracy@cdnm.com
Action: failed
Status: 5.0.0
Diagnostic-Code: X-Postfix; mail for cdnm.com loops back to myself
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01-18-2006, 09:33 AM
Post: #3
Mail getting bounced
Exactly. We've seen that same error too. I've checked all our settings in our Control Panel and they're fine. I've been having non DH people send me emails and they're not arriving or being bounced. Dang.

Is that "loops back to itself" line saying that the email is being bounced as if it was spam?

Guess it's a DH wide issue and not just us. Double dang.
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01-18-2006, 09:43 AM
Post: #4
Mail getting bounced
i am having clients calling me up reporting the same problem. all emails sent to them from nondreamhost email accounts are being bounced back saying there is a permanent fatal error.

what the hell is going on. there's no mention of any problems on http://status.dreamhost.com/
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01-18-2006, 09:45 AM
Post: #5
Mail getting bounced
Right. I keep checking the "Announcements" page and there's no mention of the problem at all. I've put in a notice on the Support page. Will you do the same just so they know it's a widespread problem?
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01-18-2006, 09:56 AM
Post: #6
Mail getting bounced
Yes, I'm having the same issue. RELAY ACCESS DENIED

submitted a support request.
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01-18-2006, 09:58 AM
Post: #7
Mail getting bounced
yes, i already put in a support ticket and labeled it as "site/email outage emergency"

the odd thing is that my email (different domain) is on the same server and i don't seem to be having any issues.... but i have my clients email set up on the same server and they are having problems on all the accounts with that domain. however email sent from other dreamhost email accounts are getting through, it's just email sent from non dreamhost email accounts that are being bounced.
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01-18-2006, 10:05 AM
Post: #8
Mail getting bounced
Yeah. That is goofy. The only conclusion I could come to is that it's the DH and non-DH thing. I have received a couple of emails from non-DH addresses (I sent an email from my Netscape account to myself and got it). But 99% of emails from non-DH users are getting bounced. This sucks.

Wish we all knew if DH was working on the problem. Nothing on the Announcements or Status page....
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01-18-2006, 10:43 AM
Post: #9
Mail getting bounced
Another odd thing for me, is that I can send a message from my yahoo account to my DH account, and it gets bounced. And then send another message from the same yahoo account to the exact same DH account, slightly changing the subject, and message body, and it comes through fine. How do you troubleshoot that?
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01-18-2006, 10:48 AM
Post: #10
Mail getting bounced
Niiiiiiice. Wonder if it's their spam filter. Although I don't have DH's filter operating on our accounts. Do you?

Was your first subject line something spammish?
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