Current time: 04-24-2014, 03:09 PM Hello There, Guest! (LoginRegister)

Post Reply 
Welcome to Dreamhost... Your e-mail is farked
01-11-2006, 09:38 AM
Post: #1
Welcome to Dreamhost... Your e-mail is farked
Signed up for service on Friday night.

Transferred all my domains and files Saturday.

Monday everything is working and DNS is propagated.

Tuesday night at 7pm my e-mail goes down (ERROR : Connection dropped by imap-server.). I hope it's just a DNS issue.

Wednesday morning I report the problem to the server form. They reply " An unforseen consequence of something made to make our mail servers more stable is backfiring. I am working to undo it now. Stay tuned!" followed by "Outage resolved: We believe the issue to be resolved."

Problem is not resolved. I repopen the issue. I get "Outage resolved: No server-wide problem was found."

I open a NEW ticket, this time with support, providing all the details a third time (you'd think one group could talk to the other...). That was 90 minutes ago with no response. My customers would be walking out the door with this response level.

Is this what I am to expect for the next 2 years?!

-Stephen
Visit this user's website Find all posts by this user
Quote this message in a reply
01-11-2006, 10:32 AM
Post: #2
Welcome to Dreamhost... Your e-mail is farked
yup, pretty much
Find all posts by this user
Quote this message in a reply
01-11-2006, 11:03 AM
Post: #3
Welcome to Dreamhost... Your e-mail is farked
Up to three hours now and not a word of response.

At least a "we're looking at it" would suffice.
Visit this user's website Find all posts by this user
Quote this message in a reply
01-11-2006, 11:44 AM
Post: #4
Welcome to Dreamhost... Your e-mail is farked
Well, out of utter frustration I submitted another request to the server form, asking them to go nudge someone in support because they aren't responding.

Now I've got a reply of "Outage verified: We are actively looking into resolving it."

I'm praying hard that someone can really fix it this time.

PLEEEEEASE let Digitus the Patron Saint of 1's and 0's hear my pleas....

-Stephen
Visit this user's website Find all posts by this user
Quote this message in a reply
01-11-2006, 11:58 AM
Post: #5
Welcome to Dreamhost... Your e-mail is farked
(*&^%(*^(*@@!!!!

Outage resolved: The outage has been resolved.
(2006-01-11 10:49:05 PDT, 0 secs ago)
Outage verified: We are actively looking into resolving it.
(2006-01-11 10:41:10 PDT, 7 mins 55 secs ago) Outage first reported.
(2006-01-11 10:27:07 PDT, 21 mins 58 secs ago)

If by "resolved" they mean "Yup, there's a problem and we're resolved to ignore it" then, yeah, this message is correct.

*sigh* So much for 97 day guarantee.... they're not even gonna make it 7.

-Stephen
Visit this user's website Find all posts by this user
Quote this message in a reply
01-11-2006, 12:21 PM
Post: #6
Welcome to Dreamhost... Your e-mail is farked
i am having this exact issue as well, but there's been no response to the support ticket yet..

however, this may help you. i've found that all my mail accounts are STILL accessible via pine if you ssh into your administrator account. just enter pine, then when pine opens, enter the username & pass of the account you want to check (note: enter the 'm99999' username, not the 'whatever'@domain.com username).

but i still cannot access them via client software or webmail.
Find all posts by this user
Quote this message in a reply
01-11-2006, 12:33 PM
Post: #7
Welcome to Dreamhost... Your e-mail is farked
I guess I'm more stunned than anything else. I can understand an outage. But to just ignore the support requests?! Without even an acknowledgement?!

After all I read on hear and hear from my fellow DH user... utterly disappoint.

-Stephen

P.S. Thanks for the workaround muniak.
Visit this user's website Find all posts by this user
Quote this message in a reply
01-11-2006, 12:40 PM
Post: #8
Welcome to Dreamhost... Your e-mail is farked
FYI DH states that they try to respond in 24 hours so your hope above of them responding in 3 is utterly in vain. Sometimes they get back instantly, sometime 24 or better.

for what it's worth, probably a reality you should know about.

To be fair tho outtages to web or mail normally get priority and response sooner

jason
Find all posts by this user
Quote this message in a reply
01-11-2006, 12:43 PM
Post: #9
Welcome to Dreamhost... Your e-mail is farked
Thanks jason. I guess I'm upset because I left my last host because of similar support issues. And everything WAS working great, and the package offered here is WAY better.

I just think I'm doomed when it comes to support. FWIW I'm always the one in the resturant whose meal is messed up, too.

-Stephen
Visit this user's website Find all posts by this user
Quote this message in a reply
01-11-2006, 01:20 PM
Post: #10
Welcome to Dreamhost... Your e-mail is farked
from my experience. every emails i sent to to their support side, i'll get a reply after 2 days. and when that problems somehow sorted out without anything done, they didn't explain why is it like that in the first place.
Find all posts by this user
Quote this message in a reply
Post Reply 


Forum Jump: