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support?
10-04-2005, 01:09 PM
Post: #11
support?
How can they just cancel a request?
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10-04-2005, 01:21 PM
Post: #12
support?
I guess just by marking it closed without replying. It disappears from your list of "Open Support Requests" on the panel but you don't know that if you're just watching your inbox for a reply.
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10-04-2005, 02:06 PM
Post: #13
support?
no, they didn't cancel my requests...they were there...

after a few rather "not very nice" emails to billing this afternoon, I suddenly started getting responses to my support requests...after which i had to "re" email them regarding the cancellation.

They just sent an email saying my cc would be refunded in 3-5 days...you can bet i'll be watching for this one...

btw folks...lunarpages is great! i already had 2 accounts there, but was looking for more bandwidth...i won't try that again...lunar has my business for ever...
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10-04-2005, 03:16 PM
Post: #14
support?
Quote:and they still couldn't get the frontpage thing working
I dunno, when you say something like that it makes one wonder if you have a clue as to what you are doing.

Dreamhost really isn't the host for the raw beginner, IMHO.
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10-04-2005, 03:45 PM
Post: #15
support?
i'm not a raw beginner...i have upwards of 80 different feedback forms running on this particular site, and frontpage is the easiest way to handle it.

janetg
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10-04-2005, 04:21 PM
Post: #16
support?
I had one open ticket and it's just been answered. Took 22 hours and it's solved. So they still have good support.

Oh and Frontpage is for beginner Big Grin
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10-04-2005, 05:01 PM
Post: #17
support?
whatever....frontpage is for beginners...get a life...
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10-04-2005, 05:39 PM
Post: #18
support?
Quote:get a life...
already have one, thanks Big Grin
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10-04-2005, 06:31 PM
Post: #19
support?
Frontpage is as beginner as MS Publisher is to InDesign. Sure they make some things easy.. but the code is bloated and in most cases incorrect. Its easier for some things because they have proprietary "plug-ins" on the server side that interact with the odd stuff the program creates.

As for support, it does take longer than I would like, but we all pay next to nothing for a bad ass service so the tech support being kind of slow in my opinion doesnt turn me off. I dont need tech support that much for it to become an issue. I wish it was faster, but there isnt anything I can do about it. I have never had a "ticket deleted" so no qualms there.

Dual 800 G4 / 768mb Ram / GeForce 3
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10-04-2005, 07:13 PM
Post: #20
support?
I agree, that FP is for beginners, but I use it mainly for being able to tab between different modules. I program php, and since FP does not really support php I just use it as a over-sized text editor. But I also don't use it for uploading either.

I have had a support ticket in for five days. Every day I have had to re-submit it because it just "disappears".

MY issue is getting the shell set up. I will set it to shell every morning before I go to work, so that when I come back it should be ready for me to use. But when I check it in the evening time it is set back to FTP.

Support simply deleted my tickets but when I contacted sales, all of a sudden I got a response telling me where to go turn on my shell! Duh. I already knew that.

But it STILL doesn't work.

So, like someone said above, I have just about had it with DreamHost...

David Allyn
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