Current time: 04-20-2014, 06:26 AM Hello There, Guest! (LoginRegister)

Post Reply 
So, no backup power supply at DH???
09-13-2005, 01:20 AM
Post: #1
So, no backup power supply at DH???
http://status.dreamhost.com/

Serious electricity problems in the Los Angeles area took our entire network off-line for several hours on Monday afternoon. All services are believed to be up and running at this time. If your service is not fully functional, please contact our support team so we can address any remaining problems as quickly as possible.
Find all posts by this user
Quote this message in a reply
09-13-2005, 01:39 AM
Post: #2
So, no backup power supply at DH???
Ah, just no /working/ backup power supply at DH:

http://blog.dreamhost.com/
the entire building where our data center is located’s back-up generators (there are SUPPOSED to be four) stopped working
Find all posts by this user
Quote this message in a reply
09-13-2005, 07:11 AM
Post: #3
So, no backup power supply at DH???
Im switching to verio...a real hosting company.
Find all posts by this user
Quote this message in a reply
09-13-2005, 07:33 AM
Post: #4
So, no backup power supply at DH???
Do check the small print. Verio advertises "guaranteed uptime" but of course provides nothing of the sort. Their downtime compensatation threshold is 0.1%, which is a lot worse that DH have delivered for the last year IME. And they totally exclude email service from the guarantee.
Find all posts by this user
Quote this message in a reply
09-13-2005, 08:01 AM
Post: #5
So, no backup power supply at DH???
Fortunately this was just a minor scare. It was easily recovered from, didn't disrupt services overly much, and it showed Dreamhost that their emergency plans need overhaul. They should take this as a learning experience, see what failed and why, and make a public statement detailing what steps they're taking. If they can resist the temptation to blame others for the failure, they would come across as grade A professionals.
Find all posts by this user
Quote this message in a reply
09-13-2005, 08:38 AM
Post: #6
So, no backup power supply at DH???
Quote:Fortunately this was just a minor scare .... didn't disrupt services overly much

In what sense is an outage of apparently all DH websites and email for three hours just a "minor scare"?

Quote:If they can resist the temptation to blame others for the failure,
they would come across as grade A professionals

Having backups that actually work is what is needed to come over as grade A professionals.
Find all posts by this user
Quote this message in a reply
09-13-2005, 09:17 AM
Post: #7
So, no backup power supply at DH???
Quote:
Quote:Fortunately this was just a minor scare.<<

Have to disagree with you on that count. This isn't a hobby for a lot of customers and an outage of any kind is not minor.

Quote:
Quote:..and it showed Dreamhost that their emergency plans need overhaul. They should take this as a learning experience, see what failed and why, and make a public statement detailing what steps they're taking. <<

O.K., I'm with you on those statements. I'd like to see the next blog entry address what concrete steps being taken to assure uptime. This appears to have been a classic case of assuming someone else (the building's generators) would do their job...

As someone who just switched over to Dreamhost, I was concerned about the lack of a central (U.S.) location for their servers and am now even more concerned about the integrity of their datacenter. Looking forward to hearing about rapidly-deployed improvements.

Dave
Find all posts by this user
Quote this message in a reply
09-13-2005, 09:20 AM
Post: #8
So, no backup power supply at DH???
Quote:In what sense is an outage of apparently all DH websites and email for three hours just a "minor scare"?
In the sense that it could have been much, much worse? As in, catastrophic hardware failures and such?

Quote:Having backups that actually work is what is needed to come over as grade A professionals.
Actually, it's how you respond to a situation that tells whether you're a professional, or just someone who technically knows what they're doing. A grade A professional doesn't wig out, calmly and efficiently studies the problem, corrects it, learns from the planning mistakes, takes preventative action, and communicates with the clients. "Professional" is more a frame of mind than anything else. If a professional does not have working backups before they're needed, they will have them soon afterwards. A professional is not super-human, and lapses will happen. It's what happens afterwards that really defines a professional.
Find all posts by this user
Quote this message in a reply
09-13-2005, 09:24 AM
Post: #9
So, no backup power supply at DH???
Quote:As someone who just switched over to Dreamhost, I was concerned about the lack of a central (U.S.) location for their servers and am now even more concerned about the integrity of their datacenter. Looking forward to hearing about rapidly-deployed improvements.
Disasters happen everywhere. You just plan ahead so that you're prepared when they happen. Look at DirectNIC, the only ISP who stayed in business through the hurricane Katrina, and is still operating. Most datacenters in Los Angeles kept operating just fine through the outage, and would probably have survived through a massive earthquake too. The location was not the problem. For some reason or another things didn't pan out. As I wrote earlier, it's the going-forward part that's important now.
Find all posts by this user
Quote this message in a reply
09-13-2005, 09:29 AM
Post: #10
So, no backup power supply at DH???
As someone who just switched over to Dreamhost, I was concerned about the lack of a central (U.S.) location for their servers

In what sense are DH's servers not in a central location? Which US are you referring to that Los Angeles is apparently not a part of?

--
If you want useful replies, ask smart questions.
Visit this user's website Find all posts by this user
Quote this message in a reply
Post Reply 


Forum Jump: