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WHy does it take so long to activate a new account?
03-20-2017, 10:25 AM
Post: #1
WHy does it take so long to activate a new account?
Hello,

I registered and paid for a new DreamPress account early this morning, responded to all requests for information and redirected my domain to your name servers (which took my website offline). I have made at least three requests for information as to what you need to activate my account and to determine when it will be activated so that I can move my website and get it back online. I have received no response. Can someone please help me get this moving or I will be forced to withdraw my new account registration and see a different hosting service?

Fred n1fd.org
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03-20-2017, 10:27 AM
Post: #2
RE: WHy does it take so long to activate a new account?
Hello Fred,

Thank you for contacting us for help, I apologize for any frustration. Please supply a support ticket# (starts with a 7) or the domain name on the account and we can get it escalated over to our approvals team right away.

Thanks!
Matt C
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03-20-2017, 10:29 AM
Post: #3
RE: WHy does it take so long to activate a new account?
Support ticket #'s

#7699227
#7699197
#7699021
#7698939
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03-20-2017, 11:45 AM
Post: #4
RE: WHy does it take so long to activate a new account?
Thanks for those ticket #'s - I see that you're all set and our approval's team sent you an email update, be sure to reply back ot it if you need any more help.

Thanks!
Matt C
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03-20-2017, 02:10 PM
Post: #5
RE: WHy does it take so long to activate a new account?
(03-20-2017 11:45 AM)DH Matt C Wrote:  Thanks for those ticket #'s - I see that you're all set and our approval's team sent you an email update, be sure to reply back ot it if you need any more help.

Thanks!
Matt C

Thank you for the help Matt.
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