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Unauthorized Payments and missing invoices!!
01-11-2017, 02:27 AM (This post was last modified: 01-11-2017 02:28 AM by unic.)
Post: #1
Unauthorized Payments and missing invoices!!
Hi,

I used credit card to make a payment for my monthly payment on 5th of Jan, 2017, and I got an email that the payment was done, but now when I check my account to get an invoice, I discovered the following:

1- There is no invoice available for this first payment.

2- There was ANOTHER payment charged to my account (outstanding balance) that I was not told about, and I did NOT get any emails about it, I discovered it by chance!

3- I can not seem to get any invoice for that SECOND payment too

So, My questions are:

1- Why a SECRET payment I did not make or authorize goes throw without my knowledge and WITHOUT notifying me with an email?

2- Why I can NOT get invoices for any of those 2 last payments?
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01-11-2017, 09:39 AM
Post: #2
RE: Unauthorized Payments and missing invoices!!
Hello Unic

Thank you for contacting us for help, we apologize for any frustration. If you haven't already done so, please contact our billing team here: https://panel.dreamhost.com/index.cgi?tree=support.msg& so they can investigate this issue further. If you have sent in a ticket, please supply us with the ticket# or domain name on the account and we can look into the status!

Thanks!
Matt C
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