Current time: 04-23-2014, 11:06 PM Hello There, Guest! (LoginRegister)

Post Reply 
IonCube Loader solution [SOLVED] Shame on you Dreamhost...
05-20-2011, 07:06 PM
Post: #1
IonCube Loader solution [SOLVED] Shame on you Dreamhost...
Scroll down to see the solution...I just wanna give you the whole story first.

So 2 days ago I wanted to install a script on one of my domains. Nothing unusual since I do this on a regular basis, except this time the people that make the script told me I need something running on my machine called IonCube Loader. I thought it would be easy to install, but it turned out to be a major nightmare for all of us that do not spend nights typing linux commands into a black and white terminal window.
Anyways, my first thought was "Dreamhost must have a step-by-step guide on how to do this...it's a pretty common component...". How naive I was... Their wiki page provides a more than cryptic page with basically no explanation on how to do it, BUT they put a big warning on the top of the page:

The instructions provided in this article or section are considered advanced.

You are expected to be knowledgeable in the UNIX shell.
Support for these instructions is not available from DreamHost tech support.
Server changes may cause this to break. Be prepared to troubleshoot this yourself if this happens.
We seriously aren't kidding about this.


WOW thats an interesting warining...a hosting company that tells you that you are on your own...a bit harsh. Alright, but what if I'm NOT an advanced user? Dreamhost support team will help me for sure I thought. How naive I was...

After 2 different support cases, both Travis T. and David H. were very polite when they told me "Screw you, we aint helping with this shizzle".

For some reason these people fear IonCube Loader and perhaps ZendGuard too...didn't ask about that one yet.

What is it with you people, why can't you handle IonCube? Its an APP like many other apps, why cant you look into it? Why are you so afraid of it? Shame on you, its not very professional, you know.

Anyway, it took me a night of research and other POd Dreamhost customers came up with this autoinstaller for your ionCube stuff. Enjoy this guy's story, and then download his fix. Enjoy!

Here is the fix. It took a whole 47 seconds, seriously.
http://sxi.sabrextreme.com/dh-phpion
Find all posts by this user
Quote this message in a reply
05-20-2011, 07:30 PM (This post was last modified: 05-20-2011 07:41 PM by LakeRat.)
Post: #2
RE: IonCube Loader solution [SOLVED] Shame on you Dreamhost...
There are things that I don't know how to do too.... but for less than 9.95 a month for unlimited shared hosting and unlimited bandwidth i don't expect Dreamhost support to pick up the ball anytime I find something i don't know how to do.

The wiki page warning is provided so that users who "do not spend nights typing linux commands into a black and white terminal window." might seek assistance from someone else. This is clearly not Dreamhost supports job tho, the didn't make IONcube and they don't provide support for it.

I really don't see your complaint here? The warning is very clearly worded. If you installed 3rd party software that messed up your HP laptop/desktop computer would you expect HP to solve your problem for you?
Find all posts by this user
Quote this message in a reply
05-20-2011, 08:25 PM
Post: #3
RE: IonCube Loader solution [SOLVED] Shame on you Dreamhost...
You dont say to customer:"I will not help you".
You can say:"I can install it for you but I cannot guarantee it will work and I don't want any responsibility".

My complaint is about attitude.

Yeah I know it's about liability...
Find all posts by this user
Quote this message in a reply
05-20-2011, 08:42 PM
Post: #4
RE: IonCube Loader solution [SOLVED] Shame on you Dreamhost...
(05-20-2011 08:25 PM)MariaS Wrote:  You dont say to customer:"I will not help you".
You can say:"I can install it for you but I cannot guarantee it will work and I don't want any responsibility".

My complaint is about attitude.

Yeah I know it's about liability...

I don't know why you expect them to help you with an app though. It's not what they offer when you sign up. They are not selling you website support. They are selling web hosting resources just as the electric company sells electricity. They aren't likely to help you when some electrical gadget has problems using their electricity, other than verifying that it's the correct voltage and such. They offer a range of hand-holding options to help people set up websites, and advertise that as part of their service, but if you look carefully, they are selling resources. They say 'you can use this, this and this for x.xx per month'. It doesn't say 'we'll help you use this, this, and this in any odd way you imagine'.

You get what you pay for. As someone who went from zero knowledge to a working knowledge of websites, PHP, Linux, etc, I can appreciate the help that they do provide, even if it's limited, but considering the price I'm paying... If you know of someone who offers the same amount of resources PLUS extended support in using them, please let me know! I'll jump ship immediately. I don't think you'll find it though...

Web consultants charge a hefty fee... I don't expect to get a free one for a few bucks per month...

That being said, I DO appreciate your report back on how to get IonCube working and appreciate, as always, sxi's free scripts which make everyone's lives easier. Please note that he does accept donations, and if his script saved you time and headache, you might consider donating.
Find all posts by this user
Quote this message in a reply
05-21-2011, 03:49 AM
Post: #5
RE: IonCube Loader solution [SOLVED] Shame on you Dreamhost...
I guess I was expecting so much. Maybe because Dreamhost support has always been great, and then all of a sudden they can't help me, I feel betrayed. Alright...anyways, I hired a freelancer to do the whole job, hopefully I will have it done soon.
Find all posts by this user
Quote this message in a reply
05-21-2011, 09:21 AM
Post: #6
RE: IonCube Loader solution [SOLVED] Shame on you Dreamhost...
found this site along time ago, very useful and the developer should be given a pat on the back for all the work he has done.
Find all posts by this user
Quote this message in a reply
05-21-2011, 02:34 PM
Post: #7
RE: IonCube Loader solution [SOLVED] Shame on you Dreamhost...
(05-21-2011 09:21 AM)OliPicard Wrote:  found this site along time ago, very useful and the developer should be given a pat on the back for all the work he has done.

I think a donation would be more appropriate.
Find all posts by this user
Quote this message in a reply
Post Reply 


Forum Jump: