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DreamHost February 2011 survey
02-02-2011, 12:00 PM
Post: #1
DreamHost February 2011 survey
having filled in most of the qestions in the DreamHost February 2011 survey ("What kind of new support features would you like to see from us?"), i find on the next page that all questions except one need to be answered -- unfortunately at least one of questions isn't applicable to me, and there's no "does not apply" option -- so i either provide false information or abandon the survey

in other words, the survey results are likely to be skewed towards those who all the questions apply to, or some of the information obtained may be unreliable

note to Dreamhost survey constructors: 1) try and make sure you don't ask unanswerable questions, and 2) provide a comment box at the end of the survey so that people can comment on problems with the survey itself

for info, generally i find Dreamhost support pretty good -- however IMHO compared with support offered by many other hosting companies it's wonderful!

Customer Support - the holy grail of web hosting (rant)
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