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Dreamhost no 7*24 service?
01-25-2011, 06:21 PM
Post: #1
Dreamhost no 7*24 service?
I find after make the payment for a few days there will no online chat icon on the webpanel anymore
Why?
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01-25-2011, 08:41 PM
Post: #2
RE: Dreamhost no 7*24 service?
Live chat is only available 24/7 for VPS accounts, and those with the premium support service (which includes call-back service and Live Chat). It *may* be available some other times for all, if our support load allows it, but if you want it to always be available you need to have one of those services on your account.

--rlparker
--DreamHost Staff
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01-25-2011, 09:07 PM
Post: #3
RE: Dreamhost no 7*24 service?
There are people here 24/7, and they're always watching the Support Ticket system. Of course, they've all got work to do, so they'll get to your ticket as time and urgency permits, usually within 24 hours.

-Scott
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01-26-2011, 04:48 AM
Post: #4
RE: Dreamhost no 7*24 service?
thanks
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