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Strange policies / practices
08-29-2010, 02:07 PM
Post: #1
Strange policies / practices
Strange that I am FORCED to auto-archive my email every X messages or X days. I was told this "keeps mailserver performance tip-top", Really? I have been with MANY hosting providers, and I do mean MANY and never been affected by poor performance in my email.

My main email account with my (old) provider is extremely fast and I have over 8000 emails in my inbox, and another 1200+ in other folders. POP3 and IMAP are snappy, webmail loads near instantly. Now this is a Windows provider running SmarterMail, but even linux hosts I have used I have NEVER had to auto-clean my inboxes etc.

I also asked about resource usage etc, every provider I have ever used states the maximum allowed CPU / memory / disk IO, connections to SQL servers etc. That your account is allowed, however dreamhost says "This information is not provided and I will be warned once if this does happen" WTF????

What is up with this stuff?
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08-29-2010, 04:03 PM
Post: #2
RE: Strange policies / practices
1) The way we store email ("Maildir" format) creates one file on your mail filer for each email message. Working on very large (10k+ files) directories can get pretty slow, so we try to keep mail folders small for performance.

2) With a few exceptions, we don't have any set-in-stone limits on resource usage — we'll tell you to slow down or change what you're doing only if you're causing problems for other users. As long as you aren't doing anything egregiously stupid or violating our written policies, though, our Support staff will do their best to work things out with you if there's a problem.
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09-05-2010, 10:33 PM
Post: #3
RE: Strange policies / practices
I agree..., I was very surprised to see this policy in place...there simply isn't a good reason for it.

It's an easy solution for DH...., but with a proper filesystem or some sort of external indexing in place, it wouldn't be an issue.

What is even more perplexing is that however they have this set up, it is extremely difficult to exclude certain mail accounts from the archive script. Really, it shouldnt be much more than adding a test condition before the archiving takes place...

Still though, DH are one of the best....actually the best host I have ever been with, and they were very good finding a solution to keep me happy when I had a problem with this.
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