I have an account where I have my hosting and domains. Now I have a friend that wants me to host his website. He bought the domain and he's going to be paying for it all the way, while I provide him with the hosting. The problem is, he bought it in DH, and now I can't add it in my panel to host it because I get the error: "You can't add that domain: already in our system".
He changed the hosting to DNS only, but I get the same error (I don't know if I need to wait for that change to take place, I tried 5-10 minutes after he changed it). This seems to be a weird error, I have hosted domains outside DH just by adding the dreamhost DNS to the domain on the different company and added the domain on my own DH panel.
I opened a ticket ad the person supporting me didn't seem to understand my issue and suggested all the time that I moved the domain to my account, which is not what I need, since it's not my domain and I'm not the one who will be paying for it, I'm only hosting the domain. Also, moving the domain to my account would have me pay for a whole new year for the domain (which was registered like 2 days ago), and that's not what I want to do.