We have currently our www site down (for more than 26 hours now) and support hasn´t give us a clear answer. Since they have no phone support and the “live chat” has always been a “no chat available” banner in the support panel, we can only expect a miracle, or pray strong enough to make it real.
We wonder if any other of DH customers have had this problem before, and we want to know how did you managed your own temper… We want to SCREAM !!!
Is there any clause in the contract about the time support has to satisfactorily response or resolve an important problem like a www down? Our company image depends on our www, and we have been transfering an average of 9 GB per month in the last 4 months…