The only way you can talk on the phone is via callback, you submit a support request, check the callback box, and they call you. You only get just so many callbacks allowed per month depedning on your plan.
They DO call back pretty darn quick and are really very helpful, support always does what they can, and quick. I’d say 9.5 of 10 support requests are handled in a way that satisfies me over the years.
They advertise replies within 24 hours max, and callbacks per month per plan. If you need more than that, go elsewhere.