Sigh. I am on the verge of the worse nightmare for a web hosting account. Recently, weirdness happened with both my main computer and my password journal. As I use long encrypted passwords, this means I do not have BOTH my DreamHost Account password and my primary email password.
There are no words for just how short sighted this is.
- I cannot get to my account to put in a call to DreamHost
- I cannot get to my email to accomplish a password change request
- DreamHost does not provide a phone number to call regarding this
- My computer is in the shop, praying for my hard drive to be okay
I am assuming that the DreamHost “send us a question” is partially automated. Trying to identify myself by account ID and email address may simply get be an Email Response which I CANNOT access, because I do not have my email password. Online chat with DH only works if one is logged in to one’s account.
I created an extra GMAIL email address so that I could create this DH Forum account so that I could write this thread you are now reading.
I did look in the DH Wiki, to see if I could find something under the heading “What do I do if I lose all/both of my passwords?” I did not spot anything.
In retrospect, this situation has to happen from time to time; natural disaster, theft, house fire, computer failure, etc. And dumb happens too if one loses the paper copy of one’s password journal at the same time.
I so rarely have problems that I almost never contact DH except when I am paying my bill. I have had an account for 10 years or there abouts. What is the simplest way to get the attention of a DH tech person? And, how does one get an entry for this particular problem in their help/wiki database?
Thank you sooooo much for any help on this,
and your prayers for my hard drive would be appreciated…
If anyone noticed that I momentarily posted my temp email address and forum password in the unedited version of this thread, rest assured that I have reset both passwords… could this day get any more weird…!! Also waiting to take my car in for 5 days worth or repairs…geeze…
Well, I spotted the “contact us” link below the messages in this forum which directs email to "firstname.lastname@example.org" … so, in addition to sending something to them through their contact form on their website, I have sent them an email too. I have no idea how long it takes to get a response.
Has anyone else encountered this rather embarrassing state of affairs? I am far too old (61yo and have been making backups since 1974) to be living in this particular land of dumb; yet here I am.
This 10 year old laptop is actually functioning reasonable well, all things considered…
Oh lordy… sooooooo … DreamHost Support does not accept email to their "email@example.com" email address if the sender’s email is not in their database of customer email addresses. Apparently they get more spam than I do… I understand the dilemma…
So … that means people who encounter this situation, like I have, must use the DH contact form to attempt to solve this “worst nightmare” situation. Wish me luck people…