you don’t sound very rational at the moment.
The KBase is a knowledge base, it is searchable and it does have the answers you need in it. What’s the difference if you read it from the KBase or an email from support?
I’ll tell you the difference: it would cost Dreamhost more to answer your mail than for you to look in the KBase. The more costs they incur, the more they must pass along to the customer. For this reason I happily go to the KBase (that and the fact that I find it embarrassing to bother someone when the answer i salready in front of me).
That said, they don’t discourage you in any way from contacting them. They’ve answered plenty of questions for me that I found in the KBase later, to my shame and they’ve never rubbed my nose in it with so much as alink to the article (though I wish they would link relevant KBase articles).
I think it’s a matter of rationality and perspective. You’re seeing this situation through the eyes of a frustrated person at the moment.
Help is there but you’ve got to take it.