Welp, i do manage my passwords and it didn't work, even better, a new password request didn't work either. Basic support is a must for hosting, even when free - as sdayman said its a good attractor for a host. The irony here is that i only discovered this during a demo to someone else (a real potential customer) so at least i feel satisfied that their lack of support cost them a customer and future revenue. Also, i had other issues in the past where they replied without a problem! Oh AND i could see someone trying to perhaps fix this issue as there were admin password requests on my account.
Yes I could delete and setup the wiki, but i don't see a database restore option so i do NOT want to loose all my info i put in! So what did i do? I installed my own, configured and migrated the data! In the end, the old saying i go by remains true - you get what you pay for
ps. i've been working in hosting for years and this is downright unacceptable.