Again we are trying to contact you but can not get instant support at all. Where are you guys? We can not endure the sites missing so long time. it is bad image and I wish you guys can focus on costumers requests.
When your server has the issue, why can’t you move our data to one of your another server workable instantly?
below is the message you put, but you need to tell us how soon the server can be working again. thank you!
Current Outage: Hardware failure on hosting machine (updated 6 hours 30 mins ago)
We are writing you to update you on the ongoing restore for your shared web hosting server, miaplacidus. The server is still suffering from high load and slowness from the backup server. We are still investigating and working on a fix for this. Some slowness is expected until more data is restored to local disk. Sites are currently being served from backups and the restore process continues to execute.
If you find you are having any issues with your hosting or are missing any data, please reply to this message with any details you can provide and we will be happy to assist!
The Happy DreamHost Server Fixing Team