Hello Mr Stumped or can I call you Still?
I am not too sure what you mean by a 'print customer' but I do believe that when you use IE to ftp to your account it may very well be trying to 'assist' you by not showing you the files it thinks you should not see like . (dot) files.
It may help if you use Filezilla (open source) to ftp to your account (using sftp) of course.
You would then get a better picture of the file layout.
Initially you would log into the folder :-
(Generally you can ignore the dataglob folder and just think of the path as being /home/username )
You will see a few folders and files there.
One folder is named 'logs' and contains the Apache server logs for your domain(s).
When you click on 'logs' you will see folders named after the domains you have added to your account e.g. example.com host.example.com and so on.
Clicking these folders will take you eventually to your access and error logs for today and the last three days together with three days that have been compressed to save space.
Returning back to where you came in at /home/username (your 'root/user' base) apart from the folder for 'logs' and 'mail' you will see the folders that are named (just as in the 'logs' folder example above) after the domains you are hosting, or have added. So you might see example.com or host.example.com just as in the 'logs' folder.
These domain named folders are where the files for your website(s) will reside. So if you click on example.com you might see several folders and files and perhaps an index.html or home.html. These html files are, as you are aware, rendered first when a user enters the URL for that particular domain.
That is as simple as it gets. That is all there is. If you click on a folder you will be able to explore it.
If you travel backwards along your path please ensure you stop at /home/username where your files are. If you traverse further backwards into /home then DreamHost will detect this and will speak sharply to you.
If you use SSH to log into the shell of your account then the same as for ftp is generally true. You will still be, like us all, just a normal user and not a root user.
Opinions are my own views, not DreamHosts'.
I am NOT a DreamHost employee OK! :@
Act on my advice at your own risk!