What use is a host that responds within minutes, if the service and support they offer is useless? I had a couple of domains hosted with a company that gave free 24/7 telephone support, but I found myself constantly on the phone with them because their service was crappy.
Agreed. But some hosts have both (and in general the less users have to contact support, the quicker tech support can respond to questions)
I've had to contact my new hosts support three times since I signed up with them.
1) Was a pre-sales question. 6 minute response.
2) Was my unfamiliarity with cpanel, I messed something up. 4 Minute response, and problem was fixed 100%.
3) Was the previously mentioned 2 minute site outtage.
Compare that to the dozen times I had to contact Dreamhost support (email broken, one click installs failing and marking files owned by another user, sites down, domain transfers breaking, etc) some of which were responded to within hours, more within days, and some that were just plain DUMPED.
I'm just saying there are webhosts that are as cheap (except for the 77 cents a month "deal"), that provide MUCH better service based on response time, completeness of responces (and not just dumping things they don't want to deal with), and frequency that you need to contact them.
I40.com - Home Page
MP3Mystic - Personal Streaming Music server.
(Neither of these sites are still hosted at dreamhost)