I've been here 11 years and seen a lot of changes. Is there a comparable alternative? My son uses hostgator but it seems he pays more for the ability to online chat with support. When the company was nerd focused it was great in the last few years it's become marketing focused and that's when we see adventures like on-click deluxe wordpress installs that install a hackable plugin which provides a trojan horse.
For me the assessment of having more an more trollers coming through with scripts trying to poke around the site and login as site administrators, this seem like a un-met threat that will eventually reduce dreamhost to ashes. in January 2012, over year ago when many, many DH users we compromised by script kiddies, I raised this alarm. The response from DH has been clear: Your on your own. They have made minor changes to search for the most eggegious script kiddies, but they've been unwilling to change the business model that they sell a hosting service and require webmasters to maintain their own crap. Actually, I REALLY OK with that, BUT then you need to provide training if your going to market to noobs. Training can come in many ways, but Dreamhost has created what is in my opinion a deadly combination: One Click Wordpress with no one click webmaster.
So noobs graduate from wordpress.com, pile into dream host and get a domain and they are off. The problem is they are missing the barest of minimum competence for what they are embarking on. What's an IP address? What's unix? can you explain SSH? Telnet? My favorite: Can you explain why I need so many passwords? I have used the same password for panel, user, wordpress admin etc...
Where is the development of one-click webmaster? Why does OttDV need to develop VPS Memory management apps and not dream host (THANK YOU OTTO!)? Where are DH's access log processing and error log processing software? Where is .htaccess creation & update software? It's OK to ask people to perform their own webmaster, just don't sell and market to complete noobs if that's your attitude.