Isn't it almost as easy to doctor the digital image and print and fax it, or just fax it? Many "fax machines" are scanners and printers too.
Don't you receive the faxes as digital images, not prints off a "fax machine"?
So the number in queue is not very meaningful? Maybe a better thing to display is number of customers served by Support in last hour, day, month, etc. Like McD's: X Billions served. Or average expected wait time at current rate.
Maybe a more optimum number is 42 or so, for a one hour response time instead of 24. The support tech's wouldn't like the queue at 0 for long.
I work for DreamHost Support, like rlparker. I thought you knew. Wasn't that supposed to be a company secret?
You are welcome to a refund.-Michael;Comparing 'DH of today' with 'DH of old' does not serve much purpose.-Dallas