[quote=“LakeRat, post:26, topic:59094”]
it tells me they are confused and think they are finished answering you, or have mis-routed your ticket into a queue that makes no sense.[/quote]
I understand. They answered me on February 3, in the evening, apologized for the delay, told me about the tickets and the confusion. I said there was no problem, I was glad to hear from them. Again, they asked some specific technical questions. I answered back. No news from them since, except the bot telling me it’s been more than 24 hours, etc. It’s been three days at the time of writing. Maybe they lost the ticket again.
Anyway, that’s the last time I post on this thread. As LakeRat wisely mentioned, it’s not helping anyone.
Thanks again for all the feedback and the help I got here. Sorry for the unhelpful posts.