I joined dreamhost more then a month back initially I was so happy with the service but starting from 3rd jan 2009 till today 7th jan 2009 my website got down 3 times.
FIrst time it took almost 50 minutes to go up.
second time it took almost 30 minutes…
This is the third time of the outage and I have raised a ticket which got responded within 20 minutes by saying that there is nothing wrong and I can still see my website down and it’s been more then 1.5 hour.
Responding to 2nd ticket the reply which says
“Sorry about this. It seems that you are on a new machine with a lot of
new users on it and they are adding and removing services at a much
faster rate than established machines. It seems someone added a user,
then deleted it and the apache crashed because it was trying to reference
a user that no longer existed. I reconfigured the apache and now it is
back up again.”
I understand it happens once in a while and just 4 hour after my website is again down and is still down.
Whats the solution to it?
Am I going to get zero downtime service ever?
I don’t want to move to new host now but seems like I’m left with no option as I can’t tolerate another website downtime.