I just got a response to my support ticket saying they had been having temporary problems, but they should be fixed now. And fud has been up for over 2 hours now so maybe it is ok now!
A general response saying "temporary problems" is fine but dammit, I want to know why !
Seriously though, an announcement with some real details in it would keep everybody much happier. We all know that problems happen from time to time - information about the problems and a reassurance that it's being worked on is all that I ask for.