Anyone else have their sites on that machine? In the past three weeks I’ve had many hours of site downtime, hung SSH sessions, reboots, and slowdowns. Last week I requested a callback, and was told they were having problems with memory use and CPU load from another user. The support person who spoke to me was surprised to check the logs and see that xevious had had more than 30 reboots in the past month. (Why was he surprised? Is there no one whose job is to notice such anomalies?)
It’s been happening more and more often. I keep filling out the support form asking “Can you fix this, or else move me to a more stable server?” and I keep getting general positive non-answers. Last time I was told, “We’ll keep an eye on that machine for the next 24 hours, and if you don’t report any problems in that 24 hours we’ll consider it solved.” Of course my sites were down the next day. Twice.
All this, and I’ve seen nothing on the Dreamhost status blog about problems with Xevious, or complaints from anyone else. It seems like every time I contact support about it, I’m making them aware of problems for the first time. Other people are on that box, right? And Dreamhost does monitor their machines proactively for problems…right?
Is this typical for Dreamhost? Are most shared servers here like this, with average uptimes measured in hours and Web sites that load or hang on a coin toss? Am I the only user experiencing these problems? And if reporting the same problem in the “Contact Support” form for two weeks doesn’t fix the problem, can anyone advise on the next best method to escalate attention to a broken box?
(Yes, I’m pretty sure that griping about it in the discussion forms isn’t that best method, but at the moment I can’t think of anything better. And I’m very frustrated, because I have certain things that I promised a few thousand people would be up by tomorrow, and I’ve been staying up all night to do them, and for the last hour the site’s been dead and I’m just twiddling my thumbs.)