I have quite a bit of patience; I really do. It's a big world, everyone has their own business to run, and I realize I'm not the priority. However, I'm really irritated reading through all these threads and seeing these responses from DH moderators.
I submitted a ticked on 1/16 because my site was hacked and I was UNABLE to access certain files. I did not get a response until 1/19. AND, my site is STILL screwed up and non-functional as of today, 1/21.
Dreamhost, I really don't know how you do it. How can any business stay IN business with this lack of regard? Well, it's your pricing schedule, of course. I've been with you over three years and I must say this: It's just not worth it. Maybe you could look at my support ticket before the week is out... this is only my career we're talking about.
413 errors... I can't even change a font color or remove a script from my footer without being told the request entity is too large. Yes, really. AND I have all sorts of permission restrictions on files that I never had before and when I go to change them so I can, you know, move or copy a file, I am not "authorized." I'm talking simple things such as, oh, copying an img file in WP (FTP)