If your site was down for over 48 hours due to a mistake on Dreamhost’s part, and you were unable to get them to respond to your support tickets and callback requests (even after 36 hours)?
I’ve been a loyal Dreamhost user for over two years, and completely understand the support/resources/price value that Dreamhost offers, but when they’re responsible for the issue, I would hope that they would at least find the time to let the customer know they’re working on it. A little communication goes a long way!
As it stands now, we’ve lost three days worth of revenue as well as the future customers that we may never get back, and as far as I know, Dreamhost hasn’t even received my support requests.
So my question to other Dreamhosters is, what would you do if you were in my situation?