A while ago a friend of mine registered an account with Dreamhost using the 777 promotional code. The registration went fine, no problems. As there shouldn’t have been since he perfectly complied with the fine print of the 777 promotional action. He has been a user of Dreamhost in the past, but he didn’t have an active account anymore so according to the fine print that shouldn’t be a problem. 30 minutes later his account was active and he could start using it. He only wanted his old domain to be transfered to his new account, so he emailed them. Dreamhost was still holding this domain but not because he paid them to do it. So only fair that he had to pay the transfer costs, after all the domain wasn’t his anymore. But instead of getting an email back about having to pay the transfer costs he got an email back that Dreamhost would remove his account. In other words an other rule was made up on the fly that not only currently active users aren’t eligible for the 777 action, but also past Dreamhost account holders have no rights (the legal validity of this is questionable of course).
Emailing Dreamhost doesn’t help since they don’t reply to him. That’s why I’m posting on this messageboard. Hopefully they don’t remove my account. Mine is perfectly valid as well but that doesn’t seem matter to Dreamhost.
I always liked Dreamhost a lot, good service, lots of options available on accounts, even a shell account. But I just can not recommend people Dreamhost anymore since I don’t know what I can expect from them. Neither does the friend this post is about. His account is still active, he can still use it but Dreamhost doesn’t reply. So running a website on it might not be a good idea because the moment it gets popular they’ll probably remove it. So all I want to know is: what can he expect?