Luckily I do have the exact wording.
It indeed says new customers only. But after that it explains what new customers means "those who do not have an active account with DreamHost" - That friend did not have an active account with Dreamhost. You would have been right if it only said new customers. Any way you look at that rule it’s is open to different interpretation. I would be very disappointed with Dreamhost if they would cancel that account because of the vague rule. I don’t think I’m being very unreasonable with my interpretation of this rule.
He emailed support twice already. Both emails were ignored or not replied to anyway. The discussion board seems to have more effect.
Well the situation we're talking about here is: his 777 account is still active and he can still use it even though he got 1 email that Dreamhost would remove it.. So should he consider it removed or should he just use it with the risk of getting removed once the website becomes popular.
I think I’m more annoyed with this situation than normal because it’s not something I expect from Dreamhost to act this difficult about something. I’ve got several friends at Dreamhost and they hardly ever complain about the service or attitude.