A few days ago I created a mail address that never worked… funny thing is that DH mail servers accepted mail for it, but messages never got delivered.
I submitted a support ticket for this at 11:23AM PDT on June 21st (tkt #1936689).
About 15 minutes after that I got a reply telling me that some script got “lazy” about updating my account data, but that it was restarted and that everthing should be working in 30/60minutes… the support guy (Jason) also told me that incoming messages probably got lost in the meantime… I told him it wasn’t a problem since the address wasn’t yet public. He told me that if I still had problems after an hour, that I replied telling it so. This was at 12:28PM that same day and is the last time I got any communication from DH.
2 hours later (2:35PM, June 21), the address was still non-functional, so I replied again and told it so.
I bumped again at 6:48AM and 11:42AM, June 22. No answer. Neither a small “we’re working on it”, or “try erasing the account and re-creating”, nothing, just plain silence.
I posted a new incident (tkt #1938888) at 4:43PM June 22 about the same mail account that never got replied.
It is now about 5:00AM PDT June 23rd… almost 42 hours past the original ticket posting. More than 40 hours since tha last time I heard something from DH.
What am I to do?
Should I keep waiting? For how long?
Should I raise yet another ticket? Will this be promptly served? Why the previous didn’t?
I now $8/mo is “cheap”, but it is NOT free, and if not the TOS, at least the rules of curtesy allow me to get some reply from customer support after 40 hours.
[color=#0000CC]Mariano Absatz[/color] - “[color=#6600CC]el baby[/color]”
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