Don’t you guys think I’ve done this and more? The support form and the outage notification is prominently on the control panel so it’s actually more convinient than signing up for a forum account and post here.
I’m glad some of you are actually defending Dreamhost. Maybe:
a. You haven’t experienced any downtime so far. Happy for you.
b. You don’t know if you have had several small downtimes througout the day since you don’t use an uptime tracker (mine tracks every 1minute)
c. You know what I’m talking about but the coupon helps keeping your level of tolerance high and your mouth close.
Besides, some of you are defending Dreamhost while having a coupon in the signature. That doesn’t give much of a credibility does it? And don’t tell me you don’t get anything back because you give the $97 maximum discount allowed. Anyone who knows how to add 1+1 knows how you can still milk the promotion. That’s why you see people advertising on Google adwords and Digg.
I did send a full report of my stats to the support. After that and some time later then they put up the news about the file server problem on their dreamhoststatus.com but I can tell you I still have the same problem. I just don’t care anymore. I don’t even bother to message support either because I’ve bought hosting somewhere else. Still keeping the account just for whatever till the the yearly plan expires. Of course, I’ve removed the the recurring payments just in case.
The reason I didn’t put up my URL is because it’s an erotica/porn website. And no, I don’t have 100K visitors/day. I wish! More like a measly 30visitors if I’m lucky. It’s new and I bought some advertising but I had to cancel the campaigns that didn’t start.
The reason I joined Dreamhost is because I saw a reputable website promoting it as I had my reservations. So yeah, I don’t say Dreamhost won’t work for the new customer but if you are planning to sign up just do it knowing what you getting into. This will be in the best interest of you and Dreamhost so there won’t be another sucker like me posting here or even bother to register a domain, like some others, a-la paypalsucks.com which you can find out yourself and create a website just to display the level of happiness Dreamhost has rested upon our poor souls.
I have never in my life ranted about a hosting company like this. And it’s because I expected more from such a big company who tries to differenciate itself by giving a friendly image. Fair enough, but at the end of the end we pay for hosting and uptime. And I don’t buy the ‘so what you want for $20/year?’ For the 93% uptime I’m getting it’s not even worth that so you can forget about paying the full price.
If Dreamhost wants to change its image then I suggest them to fix their current problems, slow down on overloading servers, change their misleading marketing strategy and put up public stats of all their servers. Notifying problems on their blog is nice but hard numbers are worth a thousand words. I will be glad to be proven wrong and renew my plan next year.