My site, www.discourse.net is down. Http doesn’t work, telnet doesn’t work, ping from two different machines doesn’t work. I sent in a tech support note via the web form, and I see I’m waaay down a long queue. (Indeed, a note a sent in this morning on something minor is still not that near the top.) Meanwhile, the site is down. That is bad. Worse, I have no idea if anyone at DH is even aware of the problem, and no idea if it’s going to be fixed soon, or I should give up for the day and go to sleep.
Is there an emergency e-mail address or something to notify when this happens? Some way to get a guesstimate of how long it will be until it’s up again? The ‘status’ page just advertises 100% uptime. Not much help…and worse, it says it was updated 1 min and 39 seconds ago – yet I’ve been down for 15 minutes at least.
I suppose I could use my one phone monthly call request – but I have no idea if those get processed any faster. Do they jump the queue, or will I get a call in 12 hours, which I hope will be long after this is fixed?