I think you’re mis-interpreting the policy you quoted. The 97-day refund is a different thing and let’s leave it aside. And I didn’t lie: if customers request a credit for unused services, they can get it.
I thought we were talking about canceling a service. Which one would you like to cancel? At the end of the page I linked before there are specific links to other pages for different options. If you provide more details here I can give you a more precise answer, too.
Are you trying to close your account? Or what else are you trying to achieve?