Signed up for service on Friday night.
Transferred all my domains and files Saturday.
Monday everything is working and DNS is propagated.
Tuesday night at 7pm my e-mail goes down (ERROR : Connection dropped by imap-server.). I hope it’s just a DNS issue.
Wednesday morning I report the problem to the server form. They reply " An unforseen consequence of something made to make our mail servers more stable is backfiring. I am working to undo it now. Stay tuned!" followed by “Outage resolved: We believe the issue to be resolved.”
Problem is not resolved. I repopen the issue. I get “Outage resolved: No server-wide problem was found.”
I open a NEW ticket, this time with support, providing all the details a third time (you’d think one group could talk to the other…). That was 90 minutes ago with no response. My customers would be walking out the door with this response level.
Is this what I am to expect for the next 2 years?!