Welcome email

I signed a friend up for Dreamhost on Friday. It’s now Tuesday, and she hasn’t yet received her welcome email. Is there anything in that email she needs to worry about not having? If I email support, will that count as the one free occasion of assistance we’re allowed?

Support is always free, and yes, I’d definitely write in.

It’s possible that the account appeared to be fraudulent for one reason or another and hasn’t been manually approved.