Wee hours staff?

How many staff does DH have on board in the wee hours?

How well are trouble tickets processed then?

Just enough to get the job done, unless something major breaks.

Trouble tickets are pretty much processed by priority and complexity. Quickie easy tickets may be handled during a quick break in the action, but the more serious issues will be tackled first. This is essentially the norm no matter what time it is.

This is just my theory, anyhow. I’m not one of them.