Actually, I would highly recommend not doing that.
While I have given out my email address for quality control concerns, I wouldn't recommend contacting me directly as a way to receive standard technical support. I only handle support part time, and am often not available during normal support hours - and usually not at all during the weekend. If anything, trying to avoid the queue this way almost always going to receive a less timely response (I generally just move normal support requests back to the main queue when they're sent my way, causing an additional delay of several hours or more).
I mostly mention this because I've noticed a lot of people lately emailing me directly for support, often without ever going through the normal channels first. They usually don't mention why, but presumedly they got my email address from this forum (or because I'm DreamHost's DMCA contact, which is even less related to normal support).
If anyone has more generalized support 'quality' related concerns you can still email me directly (I want to hear about them!), but this shouldn't really be considered a case of "knowing a guy on the inside" for support purposes. Even though it may seem a bit slow at times, our normal support channels are there for a reason.
Also, FYI, I'm not a Honcho. Those who are are even more busy than I am, usually, and are probably even less likely to handle your support request in a timely manner. They'll probably reroute your request to the main queue as well.
- Jeff @ DreamHost
- DH Discussion Forum Admin