Website down - no database connection


#1

Hello,

I have contacted support several times already this morning because our website (www.egbokmission.org) has no database connection due to migration of server on your end. I have tried to follow the instructions provided for IP/DNS, but these are not friendly to non-tech people. Can someone please call me directly or at least provide a number that I can call to walk me through this, or fix it on your end? Quite an inconvenience.

Thank you,

Annie Place
EGBOK Mission


#2

Hi Annie,

I saw the DNS for that domain was managed elsewhere, and the A records just need to be updated to match the current ones on our side. You can click “DNS” under your domain on the Manage Domains page to see the current A records there, and use them to update where your DNS is managed. You could also manage your DNS with us by pointing your nameservers to ours! :slight_smile: I’ve sent an email detailing what needs to be done, please reply there with any questions


#3

I’d recommend altering the DNS over at your registrar to point at the DreamHost nameservers in order to help avoid any future frustration of this nature.


#4

I 2nd this recommendation and if you need any help with changing those settings please hit up or Support Dream Team here https://panel.dreamhost.com/index.cgi?tree=support.msg&

Thanks!,
Matt C