I am rather confused with all this. And frankly getting annoyed.
DH allows Josh Jones to write that blog ... and for what purpose? To make those of us who still do business with email feel inadequate and out-dated.
In fact email is more than just a communications tool for many companies and organizations. Email is very important to our organization and having our own domain name associated with our email addresses is also very important.
We have donors, members, and associates who take our email addresses very very seriously. So much so that certain levels of donors have email addresses with our organization's domain name behind it. We have donors who will ignore and send to spam any address not in their contact list EXCEPT those email address from our organization.
Also, controlling our email system is very important. Both from a business standpoint and a fiduciary obligation to the funds we manage and administer! Our officers have office specific email addresses; President@, VP@, Treasurer@, etc. The instant someone leaves office, it is absolutely critical within minutes. the password is changed and the new officer takes control of that email address ... instant flow of business without interruption. If it is necessary to let someone go, we change the password as they are being notified so that we don't risk retaliatory reactions.
If someone forgets their password, or dies and we need to get into their email now ... I simply change the password and we're in. No interruption to business.
I can't do any of that with GMail. And being a charity with an all volunteer staff of about 400, we can't administer our own mail server.
If DH stops providing email service, or doesn't take it serious enough it becomes unreliable, we will have no option but to take our website elsewhere even though Dream Host is graciously sponsoring our site under their 501c3 program.
Hell, I'm pissed that ATMail doesn't have Nick Names for those who opt for webmail access (and there are those that do!). If you travel the world, you may not have cell access, or your laptop with you ... but you can usually find a PC with at least dial-up internet service and a web-browser.
I'm sitting here, just annoyed as hell at Josh Jones' blog post in general ... I'm so sick of people preaching their known environment is the only environment that needs be supported. I've been in this business 35 years. Probably longer than Mr. Jones has even been alive, and I have seen a plethora of scenarios that would make doing business almost impossible if we were limited only to his vision/experiences.