That’s great that you updated your policy and made things so clear. However I purchased a multi-year hosting package several years ago. As per “my” terms of service (and US law) which I have been referencing in my comments, the current policies do not apply to my relationship with Dreamhost until I opt in (which automatically happens on a service renewal). Dreamhost can’t arbitrarily change policies without notice and consent, expect users to follow them, and purposefully delete data. Aside from that being unprofessional, it’s a breach of contract.
When I agreed to the Terms of Service, Unlimited Policy and Acceptable Use Policy:
- Email fell under the advertisement of unlimited services and was not excluded as it is now.
- There was no disclaimer that Dreamhost could delete mail archives at any time.
- The prohibited activities of “backups” and “archiving” were clearly defined as uploading materials for online storage. There would be no way to construe “old email” as the prohibited archiving.
Things change, I get it. I’ve seen Dreamhost change a lot in 20 years (customer for 17 years, but it started at the college next to mine and several friends were the first employees).
When things change, you still have to honor your existing agreements. You can’t tell customers that bought a hosting package specifying certain things as “unlimited” and “approved” that you suddenly changed your mind – and that’s what dreamhost is doing. Applying new restrictions to old customers like that is a breach of their contract.
Beyond that, I really don’t understand how people are supposed to deal with a max of 5 forwarding address. For example, I have 9 email addresses registered with a specific vendor – 1 is a “master” id, 8 are accounts dedicated to specific projects/clients (which bill-into the master) and forward 2-3 two-factor auth emails into the master a year. Why is this bad? Serious. Does Dreamhost recommend that I have 9 separate IMAP accounts, or should I split them into 2?
Also, where is this limitation documented?
The Dreamhost Email FAQ your system drives people to (https://help.dreamhost.com/hc/en-us/articles/215572387-Email-FAQs) clearly advertises unlimited email addresses.
Incidentally, it also celebrates unlimited email disk space (a 1gb max is recommended for performance, but “unlimited email” is the sales pitch). Don’t you think it’s a little bit deceitful to have a “pre sales” email FAQ that promises unlimited email, but also threaten to delete existing customer emails by citing an “acceptable use policy” that says email is /not/ unlimited? Before you critique the FAQ as outdated information, the document was updated on January 9th 2017.