Our site was functioning correctly on a new VPS until the DNS for our unique IP propagated, which broke the site (server refuses all http connections). DreamHost support told us the problem was an improperly mapped IP address, and told us to delete the unique IP and request a new one, which we did (day before yesterday) but the problem persists under the new unique IP as well.
Our site has now been down for most of the last 4 days and, despite posting several support tickets (see #5886572), the last time we received a response from DreamHost support was 2 1/2 days ago. Obviously, this falls far short of DreamHost’s guarantee and is completely unacceptable by any standard.
We’re hoping someone here will notice this and bring this issue to the attention of the most capable support manager so we can get our site back online.