When I started with DreamHost in 2002 it took between 3 and 7 hours to get a response from support. And I was happy.
Right now I have one ticket in for 2 days, 6 hours - that has been forwarded to “Discussion List expert” as of 21 hours ago. That ticket is low priority and I don’t really care. But one of my lists is completely down and I put in a critical ticket (my first ever, I think) over 17 hours ago now.
17 hours (and counting) for a critical seems really beyond silly to me.
Everything else about DH is great, IME, but their support is really failing these days.