URGENT: Server down


#1

Our server www.ideaward.com is down and we have a lot of customers complaining as they cannot access our forms

can you let me know what is going on and when it is going to get back on track

It is very urgent

Thanks


#2

Hello Giorgio,

Your server “phnompenh” is up and running just fine. I see that your domain ideaward.com is set up as DNS only with us and it’s A record is pointed elsewhere. If you need further support you will need to submit a ticket here https://panel.dreamhost.com/index.cgi?tree=support.msg& and our support team will look into it right away. If you have any other questions please do not hesitate to ask us.

Thanks!
Matt C
DreamHost Staff