Well, it wasn’t canceled by any of us guys! This is a “customer-to-customer” forum and , while a DH staffer might stop in now and them, they rarely post here. There is nothing anyone here can do to help you, except offer sympathy and encourage you to contact support.
You’ve taken the proper step in submitting the support ticket. They usually answer within 24 hours (though it has been much quicker lately!); your situation may take a bit longer as it may require a specific DH staffer (given the “cancellation”).
If you don’t hear back in 24 hours, I suggest filing another support ticket. Good luck