Thank you for your thoughtful post!
[quote]I’ll try to work on these:
In reply to:
Be gentle. Problem-related stress can make people seem rude or stupid even when they’re not.
Reply to a first offender off-line. There is no need of public humiliation for someone who may have made an honest mistake. A real newbie may not know how to search archives or where the FAQ is stored or posted.[/quote]
I obviously need to “work on these”, too.