Unhappy with price increase

I just got a notification that my Happy Hosting Plan would be renewing in a few days with a 31% yearly increase over prior years.

I’m really disappointed. Other sites like Squarespace have been giving discounts to businesses affected by the pandemic but Dreamhost has taken the opportunity to raise prices, when some of us can least afford it. I’ve been a customer for years, and with less than a week’s notice I don’t have a lot of options in terms of switching.

Dreamhost used to have a policy of not raising prices for subscribers, which they clearly quietly did away with. I understand why prices need to increase, but this is a big jump. I also noticed that when Dreamhost lowered the price of their Dreampress plan but have continued charging me the old, higher rate. It feels like they want to have it both ways – long term customers can keep paying the higher rates when they lower their prices, but long-term customers must also pay more when they raise their prices. It really feels like Dreamhost doesn’t care about their customers.

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I hear you loud and clear. I’m paying a dollar a month less for shared hosting than I would be if I switched to a DH VPS (3x the price of comparable non-DH VPS I use elsewhere, btw). Unlimited bandwidth is cool and all, but nothing I run here at DH is bandwidth intensive.

I’ve been happy with the service here for over a decade, but I think I’ll be moving the last few of my domains out of here soon.

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Seems almost every business has given itself permission to raise service rates to recover lost revenue from the COVID impact.

In the hosting world, overhead has actually continued to decrease across the board, so this thinking is opportunistic IMO.

However, what may increase is the level of shame companies are willing to accept.

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I’ve been with them for 14 years, a light user. I normally give them a two-year signup. Now they give me a 66% increase on the two years with only a month’s notice to renewal.
I’ll go monthly and soon find somewhere better, it will be a pleasure not to se the dreamhost status announcements continually announcing they’ve “put in a fix”.

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Wow…not impressed. I’m already shopping around because I think I can benefit from a reseller account. I guess I had better find something before this price increase. The quality of service hasn’t gone up 31%, that much I am certain of.

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Just saw my annual renewal email (in 5-7 days). As if 120 wasn’t steep enough now it’s 156. Way out of character for dreamhost. All good things must come to an end I guess. Customer for 10+ years now shopping for a way out. Completely and utterly DISGUSTED.

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It’s interesting how they didn’t make an announcement and are only notifying customers right before their contracts are up, obviously trying to make it more difficult to move away. If you write to them and complain they’ll give you the old price for one more renewal, whether that be 1, 2, or 3 years.

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A price increase is not something we take lightly.

As you have noticed, DreamHost has maintained its prices the same for over
10 years but we are still constantly working on improving our customer
experience. However, we’ve been holding back increasing our prices in the
last decade while the cost of business continued to rise. Unfortunately,
we can’t ignore these increased business costs any longer and have had to
adjust our prices accordingly.

We’ve put a tremendous amount of focus on improving the DreamHost user
experience in recent years and we’ve got even more in store for the
future. We love to share with you the things we’ve improved in a short
amount of time for our shared hosting customers.

If there is anything we can do to ease this change for you we urge you to reach out via email directly to our customer service team.

Thanks,
Mari T

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ORLY?

Posted 2 hours ago
Joined Feb 8, '16
Read 9h (8m recently)

“(8m recently)”

It would be a shame if someone asked for sauce.

Since 2007 here. Already started transferring to a more professional outfit. Not that anyone will care, I’ve asked.

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I have been with Dreamhost for 14 years, since August of 2007. I have been on a plan of $190.80 every two years so I kept enough money in my accounts to cover it. I didn’t even get a warning. The price jumped by $96.96 to $287.76 which is a 50.82% price increase. That’s huge! Worse though is the fact that I was PROMISED that I would keep that rate for as long as I remained a customer. It was a grandfathered in plan that originally didn’t even have unlimited data and bandwidth. The way they did things back then the numbers would permanently increase the longer you remained a customer.

Anyway, this move means they broke their promise to honor the agreement and since they didn’t notify me ahead of time I don’t even have the option of going monthly since they already billed me for the next two years. So shady! and a breach of contract! As soon as these next two years run out I’ll be taking my business elsewhere.

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Actually, this isn’t the first time you had a price increase, but last time it happened you told your customers that as long as they remained on the plans they were on they would keep that rate. So, regardless of your reasons, you lied. and in my case I was NOT notified prior to such a huge price increase.

I’m not sure if you realize this, but since customers are on shared hosting that means a large number of people are running on the same machine. Customers who spend money and use very little bandwidth and storage make you the most money and pushing those people away can only increase the cost of running those servers.

There are better ways to have gone about this, such as keeping old customers at the grandfathered in rates (like you did before) or going back to bandwidth limits to keep the costs of running servers down. The worst thing you can do though is break a promise and bill someone for 2 years without prior notice! (and I checked the notices in the web panel, there are none to warn me!)

Personally, I could care less about any of the “improvements” that you have developed over the last 14 years. It does absolutely nothing for me. Those services are probably more geared towards attracting new customers - not retaining existing customers like me, which required trust.

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